Area Manager, Data Center Operations

Flexential•Tampa, FL

11d•$120,000 - $140,000•Onsite

About The Position

The Area Manager, Regional Operations is responsible for overseeing the operation and maintenance of all electrical, mechanical, and HVAC equipment for data centers within a multi-market area. This includes leading the 24x7 Technical Assistance Center (TAC) team, ensuring mission-critical uptime with a goal of 100%. The role involves direct management of multiple Data Center Managers and oversight of teams consisting of Assistant Data Center Managers, Critical Infrastructure Engineers (CIEs), and Data Center Technicians (DCTs) while meeting customer SLAs and maintaining a high level of customer satisfaction (NPS). Additionally, this position will identify strategic opportunities and threats, developing and implementing business plans and processes to support long-term objectives.

Requirements

A minimum of 5 years of direct experience in the operation, construction, and maintenance of data center MEP (Mechanical, Electrical, Plumbing) systems, or equivalent technical experience.
At least 5 years of experience in a management role, with direct oversight of 5 or more team members.
Proven experience with root cause analysis, troubleshooting, and problem-solving in a critical infrastructure environment.
A minimum of 5 years of experience working in a data center or similar critical infrastructure environment.
Must possess valid driver's license and insurance.

Nice To Haves

Advanced electrical or mechanical certifications are a plus.
8+ years of experience in data centers with a focus on building systems and equipment operation.
8+ years of management experience, with a proven track record of leading teams of 5 or more direct reports.
Relevant military experience or applicable trade experience is highly desirable.

Responsibilities

Oversee all data center operations within the assigned area, ensuring the efficient operation of facilities and the delivery of top-tier support to internal and external customers.
Conduct regular rounds of the facility to ensure the equipment is functioning correctly and that the center is aesthetically maintained to a high standard.
Lead, mentor, and guide staff across multiple managed markets.
Foster a culture of growth and development by creating career progression plans for direct reports and conducting regular one-on-one meetings to track performance and discuss professional goals.
Manage and evaluate performance of direct reports through annual evaluations, merit increases, and promotions.
Oversee area budgeting, ensuring optimal resource allocation.
Supervise the time tracking, including overtime and Paid Time Off (PTO) for all CIEs, DCTs, and Supervisors within the area.
Ensure the security of the data centers under your area’s management, implementing measures to prevent unauthorized access and data breaches.
Develop and execute both short-term and long-term strategies to improve operational efficiency and meet the business goals of the area.
Oversee the area’s purchasing process, ensuring that all procurements align with operational needs and budget constraints.
Manage the creation and maintenance of technical documentation for departmental processes and procedures, contributing to a comprehensive knowledge base.
Lead the development and implementation of training programs that align with Flexential's customer service standards and foster a culture of continuous learning within the team.
Monitor areas tasks to ensure that customer SLAs are met consistently.
Act as the escalation point for sensitive and high-priority customer issues, managing incident investigations and resolution processes.
Create and manage employee engagement initiatives to improve morale and team cohesion, ensuring high levels of productivity and satisfaction.
Manage and implement new programs and projects to support regional data center operations, providing technical and administrative guidance to ensure successful execution.
Critique the performance of subcontractors to ensure adherence to schedules, standards, and specifications.
Collaborate with Operations management to resolve site issues in priority order.
Support and train staff on preventive, corrective, and emergency maintenance planning, scheduling, and execution.
Ensure that all safety protocols are followed by both Flexential staff and vendors.
Perform root cause analysis for equipment failures and contribute to continuous improvements in equipment reliability and performance.
Continuously drive innovation within the area, focusing on reducing operational costs and mitigating risks in data center operations.
Identify and implement opportunities to improve processes.
Effectively communicate complex technical information to non-technical stakeholders.
Prepare and present regular reports on facility performance, maintenance, and operational metrics.
Perform additional duties as assigned by senior management to support the successful operation of the data center area.