Area Manager - Cruises & Watch Specialists

Richemont • Miami, FL

5d • Onsite

About The Position

Richemont, a global leader in the luxury sector, is seeking an Area Manager to oversee its Cruise Ships network and select Watch Specialists POS in the Latin America & the Caribbean Region. Reporting to the Commercial VP, this role is responsible for developing strategic action plans with partners, providing leadership, and fostering long-term client relationships. Richemont values diversity and inclusion, believing it drives creativity and excellence, and aims to build a workforce that reflects its diverse clientele and communities.

Requirements

• Bachelor Degree in Business, Finance, Marketing or International trade required.
• Minimum 5-year experience in the international sales, retail and/or marketing fields.
• 5-year experience in the Luxury Industry.
• Proficient in Microsoft Word, Powerpoint, Excel, high level of power analytics.
• Fluent in English & Spanish.

Nice To Haves

• MBA a plus.
• Experience in the cruise industry would be a plus.
• Preferred experience in the Latin America and Caribbean market.
• French and Portuguese is a plus.

Responsibilities

• Achieve sell-out, market share, and sell-in objectives while monitoring and reassessing the network's footprint.
• Set and monitor relevant KPIs, both quantitative and qualitative, for assigned territories.
• Achieve sell-in and sell-out targets for the geographical scope, conducting regular reviews and analysis for optimal performance and accurate forecasting.
• Manage and continuously reinforce partnerships.
• Act as an expert in managed territories, understanding market intricacies, consumer demographics, economic factors, and tourism insights.
• Collect market intelligence (hotels, malls, cruise-ship terminals, etc.).
• Manage strategic market changes, including store openings, closures, renovations, and partner changes.
• Lead store opening, renovation, and relocation processes in collaboration with relevant teams.
• Conduct frequent territory visits and maximize opportunities.
• Regularly adjust the three-year network plan.
• Support and drive the 'Retailization' of the External Partner Network.
• Lead and support watch specialist partners in data analysis and interpretation.
• Analyze contexts and propose commercial opportunities, developing yearly strategic action plans.
• Follow up monthly on performance and action plan execution.
• Ensure effective communication and implementation of corporate and regional strategic initiatives with partners.
• Develop yearly strategic action plans for key markets.
• Lead client-centric strategies and manage change within the partner network, reinforcing adherence to the CARE Platform for client data collection.
• Collaborate with Retail Operations Manager and L&D on end-client feedback related to CARE or the Barometer.
• Collaborate with partners to plan and execute PR, Media, CRM, e-partner action plans, and VIP client opportunities.
• Act as a Maison Ambassador, attending market events, and developing relationships with key VIP clients.
• Support VIP client treatment strategies and action plans.
• Support partners in team development and performance management.
• Identify and develop Cartier Ambassadors in the Watch Specialist network.
• Lead the performance management of Ambassadors.
• Foster a collaborative and co-constructive environment across teams to promote innovation.
• Ensure flawless brand presentation in each supervised store.
• Oversee brand image and visibility in coordination with relevant teams, focusing on product and visual merchandising.
• Implement strategic objectives for the Retail and Specialist markets.
• Reinforce the business model by overseeing auto-replenishment and maintaining appropriate stock levels.
• Review assortments bi-annually with Marketing, Supply Chain, and store managers.
• Work with Visual Merchandising to ensure correct display guidelines and animation implementation.
• Coordinate with the Legal Department to ensure all agreements and contracts are in place.
• Ensure partners remain current in collaboration with the Finance Department.
• Contribute to transversal projects.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Employee assistance program for associates and their household members.
• Life insurance.
• Disability benefits.
• 401(k) with employer match.
• Wellness reimbursement benefit.
• Paid time off.
• Volunteer time off days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager