Area Manager - Branch Banking (Whidbey Island)

HERITAGE BANK•Coupeville, WA

2d•$100,884 - $151,326•Onsite

About The Position

Heritage Bank is seeking a high performing Area Manager – Branch Banking to join our team! The ideal candidate will lead and empower Heritage Bank's Whidbey Island Branches (Coupeville, Freeland, Langley, and Oak Harbor) to success! In this role, the selected candidate will drive overall profitability and goal achievement of the multi-branch community by directing and executing sales and business development activities, meeting operational objectives, managing employee development and engagement through consistent coaching and performance management in accordance with the Heritage Bank Mission, Vision, and Values. This position is also responsible for building the Bank's presence in the communities served by assigned branches through prospecting and relationship development as well as active community involvement. Geographical location considerations for this position are Coupeville, Freeland, Langley, or Oak Harbor, WA. This position is Full Time and fully on-site; typical schedule is Monday- Friday 8:00 a.m. to 5:00 p.m. Travel is a requirement for the position.

Requirements

H.S. Diploma or equivalent required.
5+ years recent community banking and financial service industry experience in a management/leadership role, plus a minimum of 2 years successfully managing multiple retail branch locations required.
Effective relationship management and business development skills to manage key commercial, small business and personal relationships.
Equivalent combination of education, experience, and training may be considered.
Proven ability to provide professional, responsive customer service; with strong customer service delivery, sales, business development and relationship selling skills.
Strong listening, verbal, written, and telephone etiquette business communication skills, including effective questioning strategies and presentation skills; with the ability to read, write, speak, and understand English well.
Strong leadership and managerial skills are required to manage, motivate, and develop teams, to include oversight and management of multiple branch locations managing significant deposit and customer base(s). Employee development, performance management, training and employee counseling skills required.
Ability to develop and manage income and expense budget(s).
Advanced knowledge of all retail job functions, paying/receiving, operations, branch certifications and in-depth working knowledge of all retail products and services, consumer and small business lending, account and legal documentation.
Thoroughly understands and applies principles, procedures, compliance requirements, state/federal regulations, and policies related to assigned area of oversight.
Proven and consistent sales and business development skills with the ability to identify customer needs and cross-sell the Bank’s products and services with confidence.
Strategic approach to problem solving and decision-making, with demonstrated ability to quickly focus on key issues and independently make decisions under pressure of time constraints.
Strong analytical reasoning, attention to detail, organizational, data review and time management skills, with the ability to accurately manage multiple assignments, goals, reporting requests and staffing schedules, ensuring priorities are set and commitments and deadlines are met, with minimal direction and supervision.
Unquestionable integrity in handling sensitive and confidential information required.
Proficient PC experience using MS Office products (Word, Excel, Outlook) and working knowledge of financial services industry core processing and automated banking systems, i.e., Fiserv or equivalent, with the ability to learn and adapt to new technologies quickly.
This position may require National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008. Continued employment in this position with Heritage Bank is contingent upon successful registration and annual re-registration thereafter.

Nice To Haves

Bachelor’s degree in business administration, Finance or relevant discipline preferred.

Responsibilities

Responsible for overseeing and managing a retail branch and assigned multi – site branch community to ensure that established production goals for deposits, fee income, loan production and other corporate goals, as assigned, are met or exceeded and customer service is conducted in accordance with the Heritage Bank Service Standards.
Leads and manages sales for the branch including mentoring and training branch staff in using standard relationship selling techniques to grow existing relationships and gain new customer relationships. Proactively execute and lead business development efforts. Build and maintain professional working relationships with all lines of business to ensure customer relationship building is taking place through cross selling efforts and referrals.
Proactively assists with small business development efforts within branch community. Become familiar with the top customers and actively participate in joint calls with branch staff or other sales staff.
Develops, implements and monitors the annual and quarterly business plans, including sales goals, income, and expense strategies to ensure maximum profitability and effectiveness for branch and assigned banking community. May assist with the district’s annual budgeting process. Provide leadership in communicating the bank’s overall strategy.
Establishes effective working relationships with all assigned managers, developing and implementing individualized coaching and mentoring plans to ensure overall success with all business objectives.
Develops skills of team through goal-setting, coaching, problem resolution, delegation, training, counseling, and performance management.
Actively leads and trains staff to ensure assigned branches consistently adhere to all regulatory compliance standards, internal operational and credit controls and follow all operating policies and procedures. Ensure audit, security and compliance issues and/or concerns are addressed and resolved in a timely manner. Act as a liaison between branches and support departments.
Conducts branch community sales meetings to drive results, increase team motivation and ensure compliance with rules and regulations. Actively participates in monthly and/or quarterly branch training and coaching meetings, within assigned branch community, to ensure consistent and effective communication amongst all branch personnel.
Resolves escalated customer questions and/or concerns in a timely manner to maintain optimal branch performance in service quality, accuracy, efficiency, and manage risk prudently.
Makes and approves policy and procedure exceptions within assigned limits. Reviews and authorizes transactions or decisions requiring a higher level of authority for approval within the branch community.
Serves on a variety of committees to consider or implement initiatives that support the branch network. Acts as liaison between branch management, senior management and other business units.
Works collaboratively with Retail Management and Human Resources to recommend staffing levels and approve personnel actions such as hiring, terminations, promotions, transfers, timely performance reviews and salary increases, in accordance with legal and acceptable Bank personnel practices.
Maintains a comprehensive knowledge of operational policies and procedures, thorough knowledge of branch operations and consumer and small business lending., and in-depth knowledge of all Bank’s products and services. Ensures successful implementation of marketing and promotional programs in the branch community.
Represents the Bank in the local community through involvement in professional organizations, activities, and by attending civic and community group meetings and events.
Monitors the physical appearance and condition of home branch and reports needed improvements to the Facilities Department.