Area Maintenance Technician
About The Position
The Area Maintenance Technician reports to a Regional Maintenance Supervisor and works to ensure apartment homes and facilities are in good working order and maintained to standards for 11Residential. Primary responsibilities include prompt and courteous responses to service requests, ensuring there are an adequate supply of market-ready apartments to meet leasing demand, and maintain property appearance which meets or exceeds standards. This role requires travel to various properties within a given region. If you take pride in quality work and want to deliver an “11 out of 10” customer experience to our residents, then this job is for you!
Requirements
- 2+ years of experience in property maintenance, general maintenance/construction, or a related field.
- Familiarity with Microsoft Office Suite to communicate efficiently with management, teammates, and residents.
- Strong verbal and written communication skills.
- Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.
- Must be able to meet the physical requirements of the job and work with paints, pool chemicals, and other potentially hazardous materials in compliance with safety standards.
- Ability to work both indoors and outdoors in varying weather conditions, including exposure to heat, cold, and other environmental elements.
- Available to be on a rotating on-call schedule for emergencies outside of normal working hours.
- A High School Diploma/GED is required.
- Must hold and maintain a valid driver's license and reliable transportation.
- Must be able to work on-site and travel to various locations. This position is not eligible for remote work.
Nice To Haves
- Multi-family property management experience is preferred.
- Experience using HappyCo or another similar property maintenance software is a plus.
Responsibilities
- Complete general maintenance tasks, including service requests, unit turns, and ensuring property curb appeal in a timely manner.
- Respond, coordinate, and complete resident service requests for occupied units with minimal callbacks.
- Complete make-ready activities for vacant units, ensuring repairs are completed; units meet standards, and all trash is removed before, during, and after completion.
- Troubleshoot and repair most major and all minor mechanical systems.
- Regularly communicate with the on-site office team and update appropriate systems when work orders and make-readies are completed and ready to be shown.
- Conduct daily property walks to inspect building exteriors, parking lots, and common areas to identify and address maintenance needs.
- Ensure property, vacant apartments and common areas are clean and appealing to current and prospective residents.
- Always provide professional customer service.
- Travel to various different sites to perform work as needed.
- Respond and resolve maintenance emergencies, during and after scheduled work hours.
- Fulfill any other duties assigned by management based on business needs.
Benefits
- Medical, dental, and vision insurance coverages.
- Health savings account.
- 401(k) with a 4% company match.
- 30% Employee Rental Discount.
- Mileage Stipend for travelling positions.
- Education/Tuition reimbursement.
- Paid Time Off – Vacation, Sick, Paid Holidays, Service Day, and Health & Wellness Day.
- Exciting growth and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
