Area Maintenance Supervisor, Columbia, MD Residential Communities

Enterprise Residential • Columbia, MD

7d • Onsite

About The Position

Responsible for coordinating, supervising and contributing to the day-to-day service needs of one or more large or more complex properties including the physical condition, appearance and operational efficiency of the building, property, and equipment. Manage and direct the activities of the maintenance department. Additionally, may be assigned to special projects. This is an Evergreen req posting to attract interested applicants in the area at this time for future opportunities within the organization. Ensures timely, accurate, and high-quality completion of resident service requests. Contributes to marketing efforts and resident satisfaction by providing excellent customer service; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally. Identifies and completes or oversees completion of routine, preventive, scheduled, and emergency maintenance repairs, as well as general upkeep tasks throughout the community and on all equipment; maintains appropriate logs and records. Effectively manages all maintenance associates; ensures they are fully trained and that all job responsibilities are completed in a timely and efficient manner. Oversees apartment turnovers. Repairs, renovates, paints, and cleans vacant apartments. Ensures that all areas are kept safe, tidy and free of trash, debris and animal waste, including the cleanliness of the dumpster areas, as well as the necessary preparation of dumpsters for trash pick-up. Continuously monitors all areas of the community and grounds to ensure they are properly and safely maintained; advises management of any areas needing attention. Maintains landscaping including watering of the flowers; performs snow removal as needed. Comply with Enterprise Residential’s policies and procedures and external regulatory requirements; ensures solid understanding of Enterprise Residential’s operational and human resources policies and procedures. Resolves complex or advanced service issues including sensitive communications with residents. Contributes to the annual budget planning process; maximizes the appeal of the interior and exterior appearance/condition of the property within the parameters set forth in the annual budget; ensures all required and necessary service contracts are in place and renewed annually such to optimize service while minimizing expense; purchases equipment/supplies in accordance with established budgets and purchasing policies and procedures. Responds timely, appropriately and courteously to emergencies. Develops and delivers formal and informal training to associates throughout the company as assigned. Participate in and attend all required in-service training sessions. Supports other communities as assigned by management. Other duties as assigned.

Requirements

• Minimum five years as a maintenance technician or other applicable experience.
• At least two years of supervisory experience.
• A minimum of one year of multiple-site residential management experience.
• High School Diploma or G.E.D.
• Extensive knowledge in areas such as carpentry, plumbing, electrical, HVAC, equipment repair, and painting.
• EPA Section 608 Technician Certification- Type II or Universal Certification (or ability to obtain within 90 days of employment).
• Ability to demonstrate proficiency in the use of hand and power tools.
• Ability to lead, direct, and motivate others to innovate and excel.
• Ability to work in a fast-paced environment demonstrating strong organizational and follow-up skills.
• Ability to manage multiple priorities.
• Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.
• Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation.
• Excellent interpersonal skills.
• Positive attitude, enthusiasm and energy.
• Strong customer service orientation to older adults.
• Strong attention to detail.
• Proficiency with basic computer keyboarding and navigational skills.
• Provide basic tool set.
• Possess and maintain timely and reliable transportation.
• When on-call, be ready, available, fit for work, and able to report to the property within 30 minutes of receiving a call.

Responsibilities

• Coordinate, supervise, and contribute to the day-to-day service needs of properties.
• Manage and direct the activities of the maintenance department.
• Ensure timely, accurate, and high-quality completion of resident service requests.
• Identify and complete or oversee completion of routine, preventive, scheduled, and emergency maintenance repairs, as well as general upkeep tasks.
• Effectively manage all maintenance associates, ensuring they are fully trained and complete job responsibilities efficiently.
• Oversee apartment turnovers, including repairs, renovations, painting, and cleaning of vacant apartments.
• Ensure all areas are kept safe, tidy, and free of trash, debris, and animal waste.
• Continuously monitor all areas of the community and grounds for proper and safe maintenance.
• Maintain landscaping, including watering flowers and performing snow removal as needed.
• Comply with Enterprise Residential’s policies and procedures and external regulatory requirements.
• Resolve complex or advanced service issues, including sensitive communications with residents.
• Contribute to the annual budget planning process and manage expenses for maintenance services and supplies.
• Respond timely, appropriately, and courteously to emergencies.
• Develop and deliver formal and informal training to associates.
• Support other communities as assigned by management.
• Manage the maintenance department, including interviewing, hiring, training, appraising performance, rewarding, disciplining, and resolving problems for associates.

Benefits

• Dental, health, and vision care plans
• Family-building benefits, such as adoption and surrogacy support
• Flexible work arrangements
• Health advocacy
• EAP (Employee Assistance Program)
• Mental health benefits
• Financial education
• Wellness programs
• Auto-enrollment in the company's 401(k) plan with employer matching contributions
• Learning and development opportunities
• Tuition reimbursement for job-related courses and certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED