Area Loss Prevention Agent

POP MART Americas Inc.•New York, NY

12d•$75,000 - $80,000•Onsite

About The Position

POP MART is seeking a vigilant and proactive Area Loss Prevention Agent to join our team in the New York area. In this role, you'll help protect our retail spaces, merchandise, and team members by monitoring store activity, investigating incidents, and promoting a safe and secure environment. As part of a global leader in trend culture and entertainment, you'll play a key role in supporting our mission to deliver joy and creativity through our iconic art toy IPs. If you have a strong eye for detail, experience in retail or security, and a passion for teamwork, we’d love to hear from you. We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high-trust environment and trust our employees to make decisions that support both the team and the business.

Requirements

3–5 years of experience in retail, security, or a related field; LP experience preferred.
Basic knowledge of loss prevention, retail operations, and safety practices.
Strong attention to detail and situational awareness.
Ability to build partnerships and collaborate with key business partners
Good communication skills and the ability to remain calm under pressure.
High school diploma or equivalent required; additional training or certification (e.g., LPQ or LPC) is a plus.

Responsibilities

Assist in investigating theft, safety incidents, and violations of company policy.
Monitor store activity and surveillance systems to detect suspicious behavior and prevent losses.
Support store-level audits to ensure proper inventory handling and compliance with LP procedures.
Report and document incidents accurately and thoroughly in coordination with LP management.
Help enforce safety, security, and operational policies in-store.
Collaborate with store teams to build loss prevention awareness and promote a safe environment.
Participate in quarterly inventory counts and support accurate reporting.
Follow established protocols during emergencies or incidents and escalate issues appropriately.