Area Leader

Valet Living•Albuquerque, NM

20d•Hybrid

About The Position

Valet Living is hiring a field-based Area Leader to oversee nightly waste, recycling, and compost collection services. The role manages 15 to 40 part-time Service Valets across 20 to 40 multifamily communities, ensuring services run smoothly, safely, and on time. The position is 70% field-based and 30% remote administrative, with a company-provided vehicle. Core hours are Sunday through Thursday, 4:00 PM to 12:30 AM, plus two flexible hours to complete an eight-hour shift; schedules may vary based on business needs. First-week onboarding requires daytime and evening availability for online training, onboarding activities, and peer field training, with specific hours communicated by the manager. The Area Leader trains and supports team members, maintains service quality and safety, manages schedules and timecards, responds to concerns, and uses technology and reports to monitor performance. The role also supports hiring, staffing and cost management, supply distribution, special projects, service recovery, and company vehicle maintenance. The position requires a high school diploma or GED, a valid driver's license, and the ability to operate a company vehicle. Physical requirements include lifting and carrying up to 50 pounds, walking long distances and stairs, working outdoors in varying weather, and tolerating disagreeable odors. Pay is listed at $21.50 to $23.00 per hour. Final compensation may vary based on location, experience, and skill set. The application window is anticipated to close 60 days after posting.

Requirements

At least one year of prior experience overseeing a team or crew in a hands-on environment is preferred.
High school diploma or GED required.
Valid driver's license required, with the ability to operate a company vehicle.
Ability to manage schedules, track service, and follow up on issues.
Comfort using Microsoft Office Suite and learning new platforms.
Strong analytical skills and ability to interpret reports and make decisions.
Clear verbal and written communication skills.
Ability to adapt quickly, address issues, and find solutions.
Ability to lift and carry up to 50 pounds.
Ability to walk long distances, including stairs, and work outdoors in varying weather conditions.
Ability to tolerate disagreeable odors.

Nice To Haves

Prior supervisory experience of at least one year in a hands-on environment is preferred.

Responsibilities

Onboard and train Service Valets to provide waste, recycling, and compost collection services.
Coach and support team members through regular team meetings and safety checks, reinforcing best practices and service standards.
Manage schedules, approve timecards, and keep the team on track and within budget.
Promote accountability, open communication, and continuous improvement.
Step in as needed to ensure uninterrupted service.
Visit properties to review service quality, conduct audits, and resolve issues.
Use technology tools, including the iValet dashboard, to track performance and timely service completion.
Respond promptly and professionally to resident and property concerns.
Ensure Service Valets have the tools, equipment, and access needed to complete routes.
Assist with hiring and training new Service Valets.
Pick up and distribute supplies, PPE, and containers as needed.
Work with the Operations Manager to monitor staffing levels and manage costs.
Assist with special projects and service recovery efforts as assigned.
Oversee company vehicle maintenance and ensure fleet safety standards are met.