Area Human Resources Manager

Washington Duke Inn & Golf Club•Durham, NC

21d•Onsite

About The Position

The Area Human Resources Manager leads day-to-day Human Resources operations across the Washington Duke Inn & Golf Club, JB Duke Hotel, and The Lodge at Duke Medical Center in Durham, North Carolina. Reporting directly to the Area Director of Human Resources, this role supports associates and leaders throughout the employment lifecycle, balancing strategic, operational, and compliance responsibilities. The manager maintains a visible presence across all three properties and currently supervises one direct report. The role covers employee relations, recruitment, engagement and retention, performance management, training and development, benefits, HRIS and employee records, employment-law compliance, investigations, policies and procedures, leave and accommodation administration, safety and workers’ compensation, HR reporting and analytics, and workplace culture. It collaborates with the Area Director and HR team on projects, investigations, organizational priorities, and continuous improvement. The position is full-time and on-site, with occasional evenings, weekends, or holidays when business or employee-relations needs require.

Requirements

At least 3 years of progressive Human Resources experience, including employee-relations work and advising leaders.
Prior HR leadership or supervisory experience.
Strong knowledge of employment practices and applicable federal, state, and local employment laws.
Demonstrated experience handling employee relations matters, workplace investigations, performance management, and sensitive or confidential situations.
Strong interpersonal, communication, judgment, problem-solving, and conflict-resolution skills.
Ability to build credibility and productive relationships with associates and leaders at all levels.
Strong organizational skills and ability to manage multiple priorities and follow through on commitments.
High level of discretion and commitment to confidentiality.
Strong HRIS and technology skills.
Strong written and verbal English communication skills.
Ability to maintain a visible presence across all three properties and work occasional evenings, weekends, or holidays when business or employee-relations needs require.

Nice To Haves

Hospitality, hotel, restaurant, or other service-industry HR experience is strongly preferred.
Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred; equivalent HR experience will also be considered.
SHRM-CP, SHRM-SCP, PHR, SPHR, or another professional HR certification is a plus.
Paycom experience is especially valuable.

Responsibilities

Serve as an HR partner to associates and leaders, providing guidance on employee relations, performance management, coaching, corrective action, conflict resolution, and workplace concerns.
Support and lead recruitment activities, including sourcing, interviewing, selection, offers, onboarding, and talent attraction and retention strategies.
Develop and support programs that strengthen associate engagement, recognition, communication, morale, and retention.
Partner with leaders on coaching, documentation, performance improvement plans, annual reviews, and development conversations.
Identify training needs and support programs for leadership capabilities, service excellence, compliance, and professional development.
Work with the Area HR team to support employee benefit programs and help associates understand and make use of available benefits.
Maintain accurate employee information and HR documentation in the HRIS, ensuring appropriate recordkeeping, confidentiality, and data integrity.
Help ensure compliance with applicable federal, state, and local employment laws and company policies, practices, and procedures.
Assist with and lead workplace investigations as appropriate, ensuring concerns are reviewed thoroughly, objectively, consistently, and confidentially.
Support the development, communication, interpretation, and consistent application of HR policies and procedures across all three properties.
Partner with associates and leaders regarding leaves of absence, workplace accommodations, and related processes.
Partner with leadership and the Area HR team on workplace safety, workers’ compensation, return-to-work efforts, and injury prevention.
Use HR data and reporting to identify workforce trends involving staffing, turnover, retention, attendance, and recruiting.
Maintain a visible HR presence and help foster a workplace based on respect, accountability, teamwork, service, and care for one another.
Collaborate with the Area Director of Human Resources and HR team on projects, initiatives, investigations, organizational priorities, and continuous improvement across the three-property portfolio.
Supervise one direct report.
Maintain a regular presence and interact with associates and leaders across all three properties; work occasional evenings, weekends, or holidays when business or employee-relations needs require.