Area General Manager - Airport Lounges
About The Position
SodexoMagic is seeking an Area General Manager for an exclusive airline lounge portfolio at Miami International Airport (MIA). This role will report to the District Manager and will be a strategic partner in the daily food and beverage operations within multiple lounges. Amenities include elegant buffets, bar service and other premium offerings. SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin “Magic” Johnson, and Sodexo. As a certified minority company, we deliver food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges and universities and aviation lounges. This strategic alliance between Magic Johnson Enterprises and Sodexo, Inc., enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve.
Requirements
- Prior senior-level food and beverage operations experience within high-volume, luxury dining venues (cruise ships, luxury/boutique hotels, premium airport lounges)
- Proven track record providing the highest levels of guest service satisfaction
- Seeking bilingual candidates; the ability to communicate in Spanish is required
- A heightened focus on P&L, cost controls, budgets and inventories
- Drive solutions that optimize the current business portfolio
- The ability to lead and direct a large team of salaried managers and fronline associates within a multi-lounge operation
- Executive presence, strong communication skills and client-focused abilities
- Ability to work a flexible schedule based on business needs
- Bachelor’s Degree or equivalent experience
- Minimum 5 years Management Experience
- Minimum 5 years Functional Experience
Responsibilities
- Lead and manage all aspects of lounge operations at MIA, including overseeing staffing, financial management, inventory, and guest services to ensure seamless, high-quality lounge experiences
- Build and maintain strong, long-term client relationships, serving as the main point of contact for airport and airline partners
- Implement strategies to drive profitability, achieve financial goals, and manage costs effectively
- Develop and execute plans to enhance operational performance, including safety, cleanliness, and customer satisfaction
- Foster a collaborative and inclusive team culture by providing leadership, training, and development opportunities for both salaried and hourly employees
- Ensure compliance with all airport regulations, safety protocols, and Sodexo's mission and values
- Serve as a key partner in client meetings and business reviews, aligning operational goals with client expectations to maximize satisfaction and partnership growth
- Drive continuous improvement initiatives to enhance service quality, operational efficiency, and guest experience
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
