Area General Manager

Sodexo Careers•Braintree, MA

18h•Onsite

About The Position

Sodexo is seeking an Area General Manager – Food Service to provide strategic, operational, and financial leadership for food service operations at ENCOMPASS HEALTH Braintree, with additional oversight of a smaller affiliated unit in Framingham, MA. This role leads a large, diverse healthcare food service operation with approximately 40 direct reports, ensuring excellence in patient dining, regulatory compliance, and team engagement. A primary focus of this position is driving increased patient satisfaction and patient experience scores through service excellence, staff development, and continuous quality improvement.

Requirements

Strong background in Food Service management required.
Proven experience leading large teams (30+ direct or indirect reports).
Demonstrated success improving patient satisfaction, service culture, and quality metrics.
Financial acumen with experience managing budgets, labor control, and cost optimization.
Excellent leadership, communication, and client relationship management skills.
Ability to effectively manage priorities across multiple locations.
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years

Nice To Haves

Sodexo experience preferred, with demonstrated success in multi-unit or large-site operations.
Healthcare food service experience strongly preferred, including patient dining and regulatory environments.

Responsibilities

Provide overall leadership and direction for food service operations across two healthcare locations, with primary responsibility for the Braintree campus.
Lead, coach, and develop a management team and frontline staff of approximately 40 direct reports, fostering a culture of accountability, engagement, and service excellence.
Drive improvements in patient satisfaction and patient service scores, partnering closely with clinical leadership and hospital stakeholders.
Ensure high-quality patient dining programs that meet clinical, nutritional, and service expectations.
Manage financial performance, including labor, food costs, operating budgets, and forecasting.
Maintain full compliance with all healthcare regulatory standards, including sanitation, food safety, infection control, and Sodexo policies.
Build strong client relationships with ENCOMPASS HEALTH leadership, serving as a trusted operational partner.
Lead performance improvement initiatives, quality audits, and operational reviews across both locations.