Area General Manager

Hersha Hospitality Management LP•Sunnyvale, CA

About The Position

The Area General Manager provides strategic leadership for the Courtyard and TownePlace Suites Sunnyvale, driving operational excellence for this dual-property footprint in the heart of Silicon Valley. This role is responsible for managing hotel operations for these properties to maximize profits and achieve the highest level of guest satisfaction. By navigating the high-energy demands of the Sunnyvale market, you will serve as the primary steward of property condition and service quality, ensuring that both hotels operate with seamless efficiency and financial precision. Your Growth Path Regional Director of Operations – Vice President of Operations

Requirements

Associate or Bachelor’s Degree in Business, Hospitality or a related field.
Previous hotel management experience required.

Responsibilities

Multi-Proeprty Leadership Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability. Set clear expectations and provide the guidance necessary to achieve exceptional performance.
Guest Experience Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues. Continuously seek opportunities to enhance guest interactions and exceed expectations.
Financial Performance Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals. Monitor financial performance through regular analysis and implement corrective actions as needed.
Operational Excellence Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance. Implement best practices to uphold quality and safety standards.
Employee Development Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.