Area General Manager II (Southern Adirondack Region)

Weekender Hotels•Town of Johnsburg, NY

6d•$75,000 - $90,000•Hybrid

About The Position

The Southern Adirondacks are growing, and we're looking for the leader who will shape what comes next. This is a rare chance to build a region, not just run one. Our Area General Manager II, reporting directly to the Director of Hotel Operations, manages operations across up to four hotels spanning up to a 1.5-hour radius in the Southern Adirondack region, including two to three full-service properties with dining and event outlets. This role leads the launch of our newest property in North Creek, NY, and oversees all departments across the region to ensure smooth day-to-day functions, maximize guest satisfaction, and maintain high service standards. They lead staff and on-property leadership across front desk, housekeeping, maintenance, and F&B, oversee budgets, drive profitability by achieving revenue targets, resolve guest complaints, implement marketing strategies, and guide the overall vision of the hotels and restaurants to deliver an exceptional guest experience. Ensure operational consistency and service standards are maintained across all properties while recognizing the unique characteristics of each location. Properties will be managed day-to-day in partnership with on-site Managers, with regular in-person presence at each property as needed, including site inspections and hands-on support as business demands require. This is not a desk-based management position, and it is not a role for someone who needs an established playbook to succeed. The Area General Manager II is a highly engaged, hands-on leader who maintains an active presence across the region, including regular time on-site in North Creek while the newest property comes online. Not every property in the region has a dedicated on-site General Manager, so this role combines area leadership with direct, hands-on property management at the locations that need it, in addition to being physically present as needed across the rest of the portfolio, not just managing from a distance. The right candidate will be comfortable stepping in to support operations when needed, whether assisting at the front desk, supporting housekeeping, or ensuring seamless service during peak periods.

Requirements

Proven track record running a successful hotel operation, ideally including F&B or events; multi-property experience is a plus but not required for the right candidate who is ready to grow into it.
A builder's mindset: comfortable creating structure, standards, and process where none exist yet, rather than relying on an established playbook.
Ability to take full ownership of a region, make decisions independently, and follow through without close oversight.
Ability to motivate, inspire, and delegate tasks effectively to a diverse team, and to develop other leaders over time.
Clear and concise communication with guests, staff, and stakeholders to address concerns and convey information.
Understanding of budgeting, financial reporting, and revenue management strategies.
Strong organizational skills and ability to multi-task across competing priorities.
Knowledge of workplace safety procedures.
Capability to address guest issues and find solutions to resolve complaints effectively.
Familiarity with reservation systems and property management software.
Ability to analyze data, identify trends, and make informed decisions to improve performance.
Willingness to travel across the region consistently and as needed, with a home base in or near North Creek, NY.
A valid driver's license and clean driving record.
Fluency in English and Spanish strongly preferred due to frequent communication with Spanish-speaking guests/customers.

Nice To Haves

Multi-property experience is a plus but not required for the right candidate who is ready to grow into it.

Responsibilities

Lead and motivate hotel and F&B staff across departments and up to five hotels (front desk, housekeeping, maintenance, etc.), including supervising on-property Managers to consistently deliver exceptional guest service through hiring, training, and performance evaluations.
Take the lead on standing up our newest property in North Creek: building the on-site team, establishing standards and workflows, and guiding it from opening through stabilization.
Manage day-to-day operations across the region primarily through on-site General Managers and Assistant General Managers, while maintaining a regular, hands-on presence at each property as needed, including site inspections and additional support during peak periods, staffing gaps, or other business demands.
Deliver exceptional guest experience by leading the team to continuously improve service standards, proactively address guest feedback, resolve concerns effectively, and foster lasting guest loyalty.
Oversee your properties' financial performance, including budgeting, financial reporting, variance analysis, cost controls, and identifying opportunities to optimize revenue and operational efficiency.
Oversee day-to-day operations of all hotel and F&B departments, ensuring efficient workflow, compliance with safety regulations, and adherence to established policies.
Collaborate with the marketing team to develop and execute marketing strategies, manage online presence, and identify opportunities to increase occupancy rates and revenue.
Actively engage with guests to understand their needs, provide personalized service, and build positive relationships to enhance guest loyalty.
Identify and address operational issues quickly, make timely decisions to resolve guest concerns, and implement solutions to improve service delivery.
Ensure adherence to all local, state, and federal regulations regarding health and safety, liquor licensing, and employment practices.
Help shape what on-property leadership looks like as the North Creek property matures, including the potential to build out a dedicated on-site General Manager role there.
Perform other duties as assigned.