Area Facilities Manager - Menlo Park

Nordstrom•Edison, NJ

1d•$87,500 - $145,500•Remote

About The Position

The ideal Area Facilities Manager is highly networked, customer focused, richly experienced, skilled, motivated, results oriented, uses good judgment in all decisions and actions and is committed to providing outstanding customer service every day. Working at Nordstrom as a Facility Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business. This role involves establishing and maintaining a safety-first culture, driving safe work practices, and ensuring timely training and recognition for safe behavior. The manager is responsible for the performance of a team of technicians, vendors, and suppliers across multiple locations, performing maintenance and repair on equipment and facilities systems. They will establish relationships with site leads, regional leadership, and business partners to ensure trust and credibility in the delivery of Facility Management (FM) services. Upholding contract terms with subcontractors and suppliers, ensuring customer satisfaction, and overseeing preventive maintenance on critical and non-critical equipment are key aspects of the role. The Area Facilities Manager will also act as a point of contact with site occupants and property management, support the business by developing standard operating procedures (SOPs) and preventive maintenance schedules, and respond to emergency calls as necessary. Technical knowledge of HVAC, Vertical Transportation, Restaurants, Entry/Signs, specialty systems (i.e., security, fire alarm), MEP, and other building elements is required. The role also involves supporting leadership in driving volume and achieving operational goals.

Requirements

Minimum 5 years’ experience as a Facilities Manager or equivalent
Relevant Bachelor’s degree or equivalent education preferred
A proven track record of success in Facilities Management including a solid knowledge of building/mechanical, electrical systems(MEP)
Experience using CMMS (Computerized Maintenance Management System) systems and reporting including planning, scheduling, and workstream analysis
Demonstrated ability to build strong relationships with customers, peers, and senior leadership
Experience managing remote teams and third party contracted services
Strong analytical and problem-solving skills including complex issues involving multiple entities
Proficiency in MS Office suite with demonstrated abilities in Excel and Outlook
Demonstrated communication skills, written and verbal, including negotiation and conflict resolution

Nice To Haves

Six Sigma, Lean, TPC, or other operational excellence methodology certifications a plus!

Responsibilities

Establish and maintain a safety-first culture by maintained, clean, comfortable, and well-portfolio and driving safe work practices, timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
Drive and promote safety culture within portfolio including subcontractors, suppliers, and visitors.
Responsible for performance of team of technicians, vendors, and suppliers over multiple locations to perform maintenance and repair on equipment and facilities systems
Establish relationships with site leads, regional leadership, and business partners to establish trust and credibility in the delivery of FM services
Uphold contract terms and conditions with subcontractors and suppliers to ensure proper delivery of goods and services against contracts and expectations
Ensure customer satisfaction in the delivery of Facility Management services and provide leadership to increase customer satisfaction
Ensure that planned and scheduled monthly, quarterly, semi-annual, and annual Preventive Maintenance on both critical and non-critical equipment is completed.
Act as point of contact with site occupants, property management/landlords to coordinate FM activities and ensure company and customer needs are met
Support the business by developing and implementing standard operating procedures (SOPs) and preventive maintenance schedules (PM) to support all areas
Respond to emergency calls as necessary
Help leadership drive volume and achieve operational goals such as store sales volume or fulfilment delivery timeliness and accuracy.