Area Director – Residential Front Desk & Concierge Operations (TN / AL)

NFC Amenity Management • Nashville, TN

2d • Hybrid

About The Position

NFC Amenity Management is seeking an Area Director to oversee the resident experience across a portfolio of premier residential buildings in Nashville and Auburn. This is a hands-on leadership role focused on field operations, coaching teams, building client relationships, and ensuring exceptional resident service. The ideal candidate thrives on autonomy, operational excellence, and attention to detail.

Requirements

• Experience as a Concierge in a residential building, a comparable hospitality role, or multi-location residential security/front-desk management.
• 5+ years of operations experience in a supervisory capacity.
• Multi-unit or multi-property experience strongly preferred.
• Strong communication, presentation, organization, time-management, and listening skills.
• Comfort interacting with all levels of clients, residents, and management.
• Computer proficiency (word processing, spreadsheets, and property management systems).
• A valid driver's license and the ability to drive between properties.
• Front-desk and hospitality experience.
• Outgoing personality.
• Ability to multitask.
• Flexibility.
• Attention to detail.
• Proactive mindset.

Nice To Haves

• Residential hospitality leaders — experience as a concierge, front desk supervisor, or operations manager in luxury residential buildings or comparable hospitality settings.
• Multi-site residential security leaders — experience overseeing security or front-desk operations across multiple residential properties (managing post coverage, staffing, client relationships, and 24/7 service standards).

Responsibilities

• Build and maintain strong relationships with clients, ensuring satisfaction with team performance and overall experience.
• Monitor concierge and front-desk performance across all properties in the area, taking corrective action as needed.
• Uphold service and quality standards through ongoing evaluations and prompt resolution of complaints.
• Lead HR functions including hiring, motivating, training, and developing front-desk and concierge staff.
• Develop new programs and service improvements to enhance resident satisfaction and operational excellence.
• Ensure all locations comply with company policies and applicable regulations.
• Recognize and reward team members who exceed client expectations.

Benefits

• Weekly pay
• Bonus potential
• Medical, dental, and vision coverage for qualifying employees
• Generous paid time off
• Short-term disability income for qualifying employees
• Cellphone and other reimbursements for applicable positions
• A long list of employee discounts and benefits
• State-required healthcare benefits for qualifying employees in applicable areas

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed