Area Director of Operations

Team Select Home Care • Olympia, WA

1d • $100,000 - $130,000 • Hybrid

About The Position

The Area Director of Operations (ADO) is responsible for ensuring proper external recruitment, staffing and retention of field and office staff along with sales. The ADO works closely with the clinical management team to provide supervision and direction to internal staff in multiple locations to achieve the office’s financial/operational goals, objectives, and standards of performance. In this role, you will report to the Regional VP and GM of Long Term Care Division.

Requirements

• Demonstrated leadership capabilities in sales and operations
• Achieves targeted goals and revenues
• Excellent public relations ability, interpersonal skills, and professional telephone manner
• Complies with accepted professional standards and practice with all associated governing agencies
• Excellent organizational skills with attention to details and consistent follow-up
• Excellent business decorum and appearance
• Excellent computer skills
• Travel required
• Minimum of two years health care experience required in a supervisory/management capacity

Nice To Haves

• Bachelor’s degree in Business/Marketing/Communications/Provider Relations (preferred)

Responsibilities

• Ensures that capable field and office staff are recruited, hired, and retained
• Ensures the overall operational, financial and sales success of assigned offices
• Works closely with the clinical leaders to attain the agency goals regarding finances, budgets, staffing, outcomes, and operations
• Maintains excellent relationships with all internal and external customers and agencies
• Displays effective leadership and relationship building skills
• Develops and refines business acumen, leadership, and all aspects of customer service for internal operations staff
• Ensures adherence to the policies and procedures of company, and holds staff accountable for carrying out the duties and processes as outlined in company directives/manuals
• Ensures cost containment, effective utilization of staff within staffing guidelines
• Demonstrates an ability to identify and solve problems with initiative/good judgment to reach quality decisions
• Mentors and supervises the branch Director of Operations (DOO)
• Maintains rapport with clients and employees and effectively promotes harmonious interpersonal relationships
• Meets all deadlines on special projects as assigned
• Maintains confidentiality of all employees, patient/client, and company issues
• Adheres to and promotes the Compliance Plan; contributes to quality initiatives through the Quality Assurance Performance Improvement (QAPI) process
• Ensures compliance with all State, Federal, local, accrediting bodies and company standards pertaining to staffing/intake, recruitment, screening, hiring process and retention
• Ensures that human resources/compliance requirements are met for all staff
• Ensures that all staff are oriented with policies and guidelines
• Covers for DOOs and other branch operations duties, when necessary
• Performs all other job duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Sick Time
• 401(k)
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level