Multi Site Customer Service Coordinator

Ricoh•Southfield, MI

22h•Hybrid

About The Position

Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Requirements

High school diploma with at least 12 months of relevant work experience
Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40–50-mile radius.
Shifts are between 7am-7pm with possible overtime including weekends based on geographical locations.
This role requires regular use of a personal vehicle. Employees must maintain a valid driver’s license and automobile insurance that meets or exceeds company-required coverage levels.
Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.

Nice To Haves

Additional education beyond high school is encouraged.
Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations.
Demonstrated with prior experience in customer service or related fields.
Commitment to personal growth and accountability through ongoing education and development opportunities.

Responsibilities

Provide coverage across multiple customer sites, ensuring consistent, high-quality service delivery and operational support based on each client’s unique needs.
Deliver on-site business services, including but not limited to: Mail and print services, Hospitality support, Reception/front desk coverage, Shipping and receiving, Courier coordination, Printer fleet management.
Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations.
Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
Bring energy and professionalism to every interaction by embracing a service-first mindset, maintaining authenticity, and building positive customer relationships.
Demonstrate adaptability and accountability by confidently taking on new challenges and consistently delivering exceptional service.