Area Customer Service Coordinator

Metasys Technologies•Denver, CO

5d•Onsite

About The Position

Entry-level position supporting daily operations, implementations, expansions, and administration of customer accounts across an assigned operational area. Work location varies daily within Denver, CO. Daily driving to assigned locations is required. Responsible for providing customer support at external customer/client facilities and adapting to varying industries, locations, and business needs. May be required to support multiple locations for vacations, absences, training, implementations, service expansions, or other operational needs.

Requirements

High school diploma plus 12 months of related work experience required.
Professional, energetic, organized, adaptable, and eager to learn.
Strong customer service, communication, note-taking, and interpersonal skills.
Ability to work effectively in a team environment and maintain positive, productive relationships with coworkers.
Ability to adapt to changing situations with flexibility, high motivation, and a sense of urgency.
Basic math skills and sound judgment for making justifiable decisions and solving problems.
Ability to perform repetitive work and continuously execute different tasks according to established procedures, sequence, or pace while maintaining quality and output standards.
Ability to understand written and verbal customer instructions and effectively communicate them to site resources.
Ability to resolve customer-related issues and troubleshoot and coordinate problem resolution.
Working knowledge of account services to facilitate job scheduling.
Intermediate skill level with common software applications, Microsoft applications, computers, file and folder management, and navigating network production folders.
Frequent local car travel and reliable personal transportation required.
May require a valid, violation-free driver's license and minimum levels of auto insurance coverage.
Must be able to cover multiple locations in one day and accounts approximately 40-50 miles away when business needs require.
Use of customer or company vehicles is not permitted.
Ability to lift and move items up to 50 lbs.; assistance is available for heavier items.
Ability to stand, walk, bend, reach, stretch, climb, and perform similar activities for extended periods.
Ability to push or pull machines on wheels weighing up to 400 lbs. when required for repairs.
Walking between buildings may be necessary.
Moderate dexterity required, including use of calculators, keyboards, and hand tools, with appropriate eye/hand coordination.
Close vision is required.
Ability to work in an office or warehouse environment with adequate lighting and ventilation and normal temperature and noise levels.
Work assignments may require interpreting, comprehending, and applying complex materials, data, and instructions and preparing, providing, and conveying diversified information.
Working conditions may regularly expose employees to conditions that could result in minor cuts.
Schedule flexibility required.
Most assignments are Monday-Friday, 8:00 AM-5:00 PM, but some locations may open as early as 6:00 AM, close at 7:00 PM or later, operate on weekends, or have varying schedules.
Parking may not be free at all locations; reimbursement is available when applicable.

Nice To Haves

Post-high-school education is encouraged and preferred.

Responsibilities

Support daily operations and all contracted services at customer accounts within the assigned geographical area.
Provide operational support at various customer locations, including mailroom operations, shipping and receiving, fleet management, reproduction center and finishing tasks, hospitality and reception services, and conference room setup and support.
Assist with new customer account implementations and service expansions.
Assist management with process improvements, procedural testing, validation, and compliance with operational best practices.
Assist with onboarding new team members and cross-training peers.
Develop, maintain, and review Site Procedure Guides for accuracy and compliance.
Share best practices throughout the assigned geographical area.
Maintain knowledge of all contracted services within assigned customer accounts and support job scheduling.
Perform daily visual inspections of site services and customer safety compliance.
Provide feedback regarding the site experience through surveys or other required methods to improve customer experience.
Cover onsite resources, including site management, during absences and vacations.
Travel to and from various customer accounts and provide, execute, and support required services.
Create and maintain a customer-focused environment.
Support customer satisfaction by engaging end-user feedback.
Respond promptly and effectively to customer and end-user communications.
Escalate customer issues to management and support resolution through completion.
Collect data and support the completion of Monthly Operations Reviews using required tools and methods.
Maintain and accurately submit monthly expenses in a timely manner using proper coding requirements.
Report to alternate locations when required, including locations that may require additional walking, driving, transportation, or commute time.
Perform other duties as assigned.