Area Coordinator, Operations

Massachusetts College of Pharmacy and Health Sciences•Boston, MA

12h•Onsite

About The Position

The Residence Life department seeks an Area Coordinator, Operations, to serve as a live-in professional responsible for the vision and operation of multiple residential areas housing 400+ students and support an academically oriented environment while maintaining living conditions which promote student growth and personal development.

Requirements

Master’s degree required; minimum of two years of post-graduate experience in residential life or student affairs
Excellent interpersonal, written and oral communication skills.
Ability to establish and maintain harmonious working relationships with members of the college community
Strong organizational skills with demonstrated ability to manage multiple priorities, maintain attention to detail and meet deadlines
Proficiency in Microsoft Office Suite and social media platforms; ability to learn and utilize data management systems
Demonstrated ability to supervise and develop large, multi-building staff teams and manage complex operational logistics

Nice To Haves

Familiarity with specialized or health science student populations.
Experience using housing software to manage daily operational housing tasks
Experience managing residential communities between multiple buildings and/or campuses

Responsibilities

Oversee daily operations for three or more residential areas, including MCPHS-managed, shared Colleges of the Fenway (COF) facilities and other leased properties.
Maintain accurate housing rosters, manage key distribution and access, and coordinate room changes across multiple residential communities.
Manage departmental room change processes to ensure consistency and efficiency across Residence Life operations.
Coordinate move-in and move-out processes for first-year, returning, and international students, including staffing, logistics, and communication.
Oversee break housing operations, including late stays, early arrivals, and emergency housing.
Manage emergency room assignments and related operational logistics.
Support maintenance and updates to Residence Life web pages, social media platforms, and student-facing communications.
Coordinate summer housing operations, including specialty accommodations, resident engagement initiatives, and Resident Assistant logistics.
Manage off-campus housing resources through the Off Campus Partners platform and facilitate related educational programming.
Oversee summer storage processes for Resident Assistant staff.
Supervise a team of 12 staff members across three or more residential areas, including a Graduate Assistant, 2 Senior Resident Assistants, and 10 Resident Assistants.
Provide direct supervision, training, and ongoing support to Graduate Assistants and student staff through regular one-on-one meetings and professional development.
Develop and implement onboarding, scheduling, payroll/timesheet, and operational procedures for student employees.
Collaborate with practicum Graduate Assistants and campus partners to assess residential programming and student engagement initiatives.
Coordinate Resident Assistant recruitment and selection processes, including application review, interview facilitation, rubric development, and candidate evaluation.
Design and facilitate training related to equitable hiring practices, student supervision, and Residence Life operations.
Serve as a liaison for cross-institutional residential partnerships within the Colleges of the Fenway (COF) consortium, collaborating closely with partner institutions to support shared housing operations, student support, and residential community management.
Coordinate joint staff training, policy orientation, and cross-institutional programming efforts with consortium partners.
Collaborate with partner institutions on break operations, building transitions, and end-of-year turnover processes.
Foster an inclusive residential community grounded in accountability, engagement, and student development.
Support students in conflict resolution, self-advocacy, and connection to appropriate campus resources.
Design and facilitate staff training sessions on topics including crisis response, conflict management, community development, professionalism, and student engagement.
Develop programming resources and educational materials to support Resident Assistant success and resident learning outcomes.
Create educational signage and communication materials related to residential policies, community standards, and conflict resolution.
Serve on departmental and university committees as assigned.
Represent the Office of Residence Life at Admissions and campus engagement events.
Coordinate building-wide programming and community engagement initiatives.
Assist with the design and procurement of departmental promotional materials and opening event resources.
Develop and implement roster verification procedures for fall, spring, and summer operations.
Serve as a hearing officer for alleged Student Code of Conduct violations, adjudicating cases and assigning appropriate outcomes.
Participate in the Residence Life on-call rotation and respond to after-hours emergencies, crises, and student concerns, including evenings, weekends, and university breaks.
Provide crisis support, case management, and referral to appropriate campus resources.
Develop and facilitate staff training on crisis response, emotional intelligence, and bias response.
Serve on the CARE Team and collaborate with campus partners to coordinate timely, holistic support for residential students.