Area Coach - Colorado

Alvarado Restaurant Nation•Greenwood Village, CO

9d•$65,000 - $75,000•Onsite

About The Position

The Area Coach provides leadership and supervision for Restaurant Leaders across 5 to 8 restaurants in an area, aiming to achieve top quartile operating metrics and exceed annual operating plans. Key responsibilities include coaching teams to uphold brand standards, ensuring high guest service and margin targets, and maintaining food safety and facility standards. The role involves managing limited capital budgets for facility needs, introducing new products, and developing management teams. A hands-on, field-based position, the Area Coach may directly train managers, address customer service issues, and model restaurant skills. Availability during business hours is essential. The Area Coach also fosters a company culture aligned with core values and mission, ensuring operational excellence and team satisfaction.

Requirements

3-5 years multi-unit leadership in QSR industry. Preference to Taco Bell experience.
Must be an excellent teacher and coach with an ability to develop teams
Detail-oriented & routine based
Highly motivated, self-directed, and results-driven
Strong work ethic with the ability to develop an effective schedule based upon the needs of the business
Culture champion who embodies the Company Mission & Core Values
Strong planning and organizational skills
Sense of urgency to perform work in a timely and professional manner
Track record of strong leadership skills with the ability to positively influence change for their team
The proven ability to execute/manage multiple tasks in a fast-paced environment
Self-motivated leader who takes initiative
Clear written and verbal communication skills
Adheres to company policies, programs, and success routines
Ability to collaborate and work harmoniously within a team environment
Problem solver who leads by example
Must be a self-starter, process and solutions focused
Enthusiastic and strong driver of the company’s Mission and Core Values
Action oriented
Independent problem solver

Nice To Haves

Preference to Taco Bell experience.

Responsibilities

Oversee area of 5-8 restaurants
Conduct orientation to set up new managers up for success
Build a deep bench of talented restaurant leaders through consistent use of reviews, one-on-ones, and Career Development Plans (“CDPs”)
Impart skills every day to grow sustainable performance and develop a coaching and learning culture within their area
Plan restaurant visits with a purpose in order to build people capability resulting in positive traction for the team and restaurant
Provide regular feedback to the RGM through period 1 on 1s
Consistently address performance issues in a timely manner with both HR and their Market Leader
Role model Mission & Core Values, especially when in restaurants
Understand how guests are viewing area restaurants through scheduled visits and detailed analysis of Brand Standards (CORE) and guest satisfaction (OSAT)
Master all operating standards and systems to provide coaching excellence to RGMs to ensure that each restaurant consistently delivers delight to every guest
Work with RGMs to identify and develop strategies and action plans to address opportunities
Lead product and program rollouts with RGMs to ensure success
Participate in period rallies, training classes, and other company events
Understand restaurant trade areas and competitors with the goal of being Best On Block
Timely address guest complaints and PRCs within 48 hours by resolving with delight
Lead by example with a positive and enthusiastic attitude with co-workers, subordinates, and guests
Successfully execute the company morning success routines to ensure RGM continuous improvement and engagement around financial & operational excellence
Analyze the financial performance of each restaurant and understand trends (daily, weekly, period, quarter, and YTD)
Conduct Period Business Reviews, discussing operational metrics, bench planning, and P&Ls in order to drive sales and maximize profitability
Conduct quarterly Role Scorecard reviews with RGMs in order to drive company strategic pillars
Provide ongoing constructive and complimentary feedback to the RGM, AGM, Shifts, and Team Members