Area Chief of Staff - Veterinarian

Banfield Pet Hospital•Wilsonville, OR

8d•$136,000 - $196,000•Onsite

About The Position

The Area Chief of Staff (ACOS) is responsible for leading, developing, and managing associate veterinarians within their assigned hospitals. The primary goal is to ensure Banfield attracts, develops, engages, and retains veterinarians who can deliver quality care and meet hospital performance expectations. This role drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) to ensure every pet receives consistent care aligned with the six domains of quality: safe, effective, patient/client centered, timely, efficient, and equitable care. The ACOS partners with the Practice Manager to achieve these goals. This position is 100% hospital-based and is considered a working manager role.

Requirements

Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required.
Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals.
3 years of experience in small animal medicine and surgery practice.
Ability to multi-task.
Organizational ability.
Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.
Problem solving skills.
Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
Commitment to continual learning.
Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
Computer skills - Comfortably and confidently uses a computer and specialized software.
Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures.
Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others.
Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.
Independence – Able and willing to perform tasks and duties without supervision.
Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
Requires sufficient ambulatory skills in order to perform duties while at hospital.
Ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) up to 50 pounds.
Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment.
Candidate must obtain state-controlled substance and federal DEA within 3 months of employment, unless otherwise required by the state in which working.
Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment.

Nice To Haves

Leadership
Plans and Aligns
Drives Vision and Purpose
Develops Talent
Manages Conflict
Financial Acumen
Managers Complexity
Functional Attracts Top Talent
Communicates Effectively
Drives Results
Ensures Accountability
Functional/Technical Skills

Responsibilities

Lead, develop, and manage associate veterinarians to ensure quality care and meet hospital performance measures.
Drive the culture and delivery of quality care by the veterinary provider team.
Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits.
Manage the controlled substance inventory for relief doctors.
Own doctor engagement and retention by assessing risk and implementing proactive strategies.
Provide effective medical leadership and foster an inclusive, collaborative work environment.
Validate clinical skillsets and alignment with quality standards through reviews and audits.
Provide veterinary services, with time spent in clinical practice varying based on hospital needs and direct reports.
Oversee the coaching program for newly hired veterinarians.
Ensure experiential learning to develop clinical, surgical, and dental skills.
Partner with the Director of Veterinary Quality and Talent Acquisition to recruit veterinary talent.
Act as a brand ambassador in the local veterinary community.
Deliver an excellent hospital experience to externs, student job program participants, and veterinary candidates.
Work with associate doctors to ensure they have the skills to achieve productivity goals.
Deliver veterinary operations KPIs through leadership and partnership with practice managers.
Develop, execute, and revise plans to achieve targeted KPIs.
Develop a veterinary leadership talent bench and succession plan.
Ensure compliance with clinical essentials, government regulations, and industry standards.
Create and execute plans to resolve identified gaps in compliance.
Champion a preventive care culture and drive Optimum Wellness Plan growth and retention.
Create a 'say yes' culture by driving access to care and superior client service.
Resolve client complaints related to medical standard of care.
Manage medical equipment inventory and new equipment requests.
Deliver the highest level of veterinary care to every pet.
Establish trust and gain client confidence through effective preventive care, diagnostics, treatment plans, and follow-up.
Perform other job duties as assigned.