Architect- Generative Voice Bot

UnitedHealth Group•Eden Prairie, MN

1d•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This individual leads the design and implementation of AI solutions, shaping the Contact Centre AI-First strategy and driving its transformation in Agentic AI space. With expertise in voice AI technologies, cloud-native architecture, this individual crafts and communicates overall architectural vision, technical strategies and trade-offs for AI enabled conversational experiences across diverse channels. The ideal candidate brings strong leadership skills, a passion for innovation and technology exploration, and a proven track record in large-scale AI transformation.

Requirements

Bachelor’s degree in Computer Science, Artificial Intelligence, or Conversational AI experience
5+ years of experience designing/delivering enterprise-grade solutions in the voice agent space
5+ years of experience in Hands-on expertise architecting systems on public clouds (AWS/GCP/Azure) with a strong command of Infrastructure as Code tools
5+ years of experience in designing, implementing, and deploying distributed systems using microservices architecture
3+ years building enterprise-grade AgenticAI solutions with exposure to populate frameworks like LangGraph/Google ADK/Autogen
Experience integrating voice bots into diverse environments including telephony systems (IVR), web/mobile applications or smart devices
Proven exposure to newer protocols in AgenticAI space like MCP/A2A/ACP/ANP
Proven exposure to modern observability platforms to ensure comprehensive visibility of the solutions

Responsibilities

Spearhead the architecture, delivery, and bot‑certification readiness of multi‑channel conversational agent platforms leveraging agentic AI, ensuring production‑grade quality across voice and digital channels
Design, implement, and govern scalable cloud architectures with a strong focus on observability, performance, resiliency, and security, aligned with bot certification standards
Lead bot certification efforts by defining and enforcing architectural guardrails, validation criteria, and readiness checkpoints to ensure compliant, reliable, and scalable deployments
Evaluate emerging trends in the voice AI ecosystem, including new tools, frameworks, and APIs, and drive adoption of capabilities that improve scalability, cost efficiency, and certification outcomes
Lead proof‑of‑concepts and pilots for next‑generation voice, generative, and multi‑modal experiences on scalable cloud platforms, progressing certified solutions into production
Define and implement security controls, governance guardrails, and compliance practices to meet organizational, regulatory, and certification requirements
Collaborate with stakeholders and cross‑functional teams to align technical strategy with business objectives and clearly communicate architectural and certification standards across the organization
Mentor engineering teams on voice AI and bot‑certification best practices, fostering a culture of quality, innovation, and continuous improvement