Architect, Customer Premise Network Engineering & Operations

Cogeco•Burlington, ON

2d•Hybrid

About The Position

Our Breezeline and Cogeco networks have millions of CPEs connected on them and a complex architecture that integrates and enables them. As an ISP, we need to ensure that these devices are securely, correctly, and reliably provisioned, configured, and managed at all times. As an architect on our team, you will help support the current system architecture and guide our future technological strategy for delivering our various telecommunications services to our customers.

Requirements

10+ years of experience in a telecommunications environment
DOCSIS and Cable Modem knowledge
Knowledge of ONU & PON
Proficiency in Linux
Experience with Wi-Fi and mesh hardware, networks and tools
Familiarity with SCTE and their standards
Experience with Firmware Management Systems
Experience with JIRA, AIO (or similar test cycle management), and Confluence
Proficiency with Google Office Suite
Ability to work in agile environments
A positive attitude with a strong interest in continuously learning, experimenting, and improving
Excellent written and verbal communication skills
Self-motivated with the ability to take initiative and resolve issues independently

Nice To Haves

Bachelor's degree in Computer Engineering or related discipline is an asset
College diploma in Computer Science or related discipline

Responsibilities

Manage the full RFI/RFP lifecycle for next-generation hardware
Deliver detailed feedback on hardware/software alignment
Suggest and draft technology solutions to deliver on emerging customer needs
Conduct deep-dive model comparisons and engineering validations to guide network evolution roadmap strategy
Oversee CPE lab footprints (e.g., Burlington Lab, 2nd Floor CPE Lab), defining upgrade paths, design/BOM specifications, lab budget spending, and complex RF interface configurations.
Drive device certification and firmware lifecycle adherence, resolving provisioning discrepancies, security documentation requests, and secure server access architectures (SFTP/TFTP) with TPIA operators
Partner closely with technology vendors to manage technical responses, platform onboarding sequences, and ensure ecosystem collaboration.
Validating CPE integration with new technologies and services (e.g. vCMTS, Managed Wi-Fi)
Participate in Cablelabs working groups related to our technology roadmap
Produce architecture and testing reports for leadership review and sign-off
Lead A/B testing efforts during RFP
Integration testing of new CPE and CPE Firmware that will be used on Cogeco, Breezeline and third-party networks
Manage and evolve testing strategies related to HSI, Wi-Fi and CPE testing to ensure quality standards are met
Deploy firmware to production and monitor results post roll-out
Troubleshoot interoperability, diagnose complex and intermittent issues that arise between interaction with different CMTS platforms and other network or customer premise devices
Foster a culture of collaboration in an environment where calculated risks need to be taken
Encourage and demonstrate a lean approach, continuous improvement, and constant learning
Required to work during overnight outage windows to deploy firmware
Perform other assigned tasks
Employees must take all necessary measures to ensure their own health and safety, as well as that of their colleagues and the public. They must use available personal protective equipment at all times and comply with all health and safety instructions, guidelines, policies, and procedures issued by the company.
To support Cogeco's ultimate goal of providing excellent service to current and future customers, the incumbent must remain consistently attentive and responsive to the needs of both external and internal clients, helping to resolve any issues or concerns in a timely and professional manner, while ensuring the solution meets the client's needs.