Archery Technician

Bass Pro Shops•Lexington, KY

1d•Onsite

About The Position

The Archery Technician performs various selling / customer service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information, assistance, assembly of products and direction / instruction to customers. This role involves troubleshooting, diagnosing, and tuning all archery equipment to ensure it is safe and functioning properly. The technician will also install accessory items on bows, demonstrate products to customers, and answer specific technical questions to help customers understand the operation of the unit and the work to be done or work already completed. Continuous technical training is expected to improve proficiency, quality of work, and achieve higher levels of product knowledge. Additionally, the role assists with maintenance of pricing and UPC integrity, determining proper assortments, accuracy of inventory, and proper display, signing, and pricing of all products. The technician provides a legendary experience for every customer by assisting them in making buying decisions, identifying and evaluating customer needs, making product recommendations, and promoting programs like CLUB Membership, VOC, and In-Store Pick-up. Replenishing product on shelves, keeping the work area organized, clean, and well-stocked, and following all Company Policies and Procedures are also key responsibilities. The role performs other duties, assignments, and responsibilities as needed.

Requirements

Minimum Degree Required: High School Diploma or Equivalent
2+ years’ experience with bow set up
Must be able to perform bow set up for customers including but not limited to; draw length, identifying eye dominance, and determining draw weight.
Must be able to perform bow assembly and accessory installation such as kisser button, peep sights, D loop, knock location, and scope installation.
Knowledge of arrow set up to include but not limited to; arrow length, spine, and insert installation.
Must be able to operate various equipment and tools including a bow press and chop saw.
Instructs customers on safety, accessories, bow features and brand awareness.

Responsibilities

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
Troubleshoots, diagnoses, and tunes all archery equipment to make certain it is safe and functioning properly.
Installs accessory items on Bows and demonstrates product to customers.
Assists customers by answering specific technical questions to help customer understand the operation of the unit and the work to be done or work already completed.
Continues technical training to improve proficiency, quality of work and to achieve higher levels of product knowledge.
Assists with maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all products including advertised items.
Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
Replenishes product on shelves as required per Merchandising guidelines.
Keeps work area organized, clean and well stocked with supplies.
Follows all Company Policies and Procedures.
Performs other duties, assignments and responsibilities as needed.
ALL OTHER DUTIES AS ASSIGNED