Archery Technican

Bass Pro Shops•Cary, NC

4d•Onsite

About The Position

The Archery Technician performs various selling / customer service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information, assistance, assembly of products and direction / instruction to customers. This role supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. The technician will troubleshoot, diagnose, and tune all archery equipment to ensure it is safe and functioning properly, install accessory items on bows, and demonstrate products to customers. They will assist customers by answering specific technical questions, continuing technical training to improve proficiency and product knowledge, and assisting with maintenance of pricing, UPC integrity, inventory accuracy, and product display. The technician will provide a legendary experience for every customer by assisting them in making buying decisions, identifying and evaluating customer needs, making product recommendations, and promoting company programs. They will also replenish product on shelves, keep the work area organized and clean, and follow all Company Policies and Procedures.

Requirements

High School Diploma or Equivalent
2+ years’ experience with bow set up
Must be able to perform bow set up for customers including but not limited to; draw length, identifying eye dominance, and determining draw weight
Must be able to perform bow assembly and accessory installation such as kisser button, peep sights, D loop, knock location, and scope installation
Knowledge of arrow set up to include but not limited to; arrow length, spine, and insert installation
Must be able to operate various equipment and tools including a bow press and chop saw
Instructs customers on safety, accessories, bow features and brand awareness

Responsibilities

Greeting and acknowledging all customers in a prompt and friendly manner
Handling merchandise with care
Providing information, assistance, assembly of products and direction / instruction to customers
Troubleshooting, diagnosing, and tuning all archery equipment to make certain it is safe and functioning properly
Installing accessory items on Bows and demonstrating product to customers
Assisting customers by answering specific technical questions to help customer understand the operation of the unit and the work to be done or work already completed
Continuing technical training to improve proficiency, quality of work and to achieve higher levels of product knowledge
Assisting with maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all products including advertised items
Identifying and evaluating customers' needs
Making product recommendations based off of this analysis
Promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up
Replenishing product on shelves as required per Merchandising guidelines
Keeping work area organized, clean and well stocked with supplies
Following all Company Policies and Procedures
Performing other duties, assignments and responsibilities as needed