ARCH Respite Coordinator

St. Louis Arc•Olivette, MO

8d•Onsite

About The Position

Empower residents to live independently by supporting them in developing daily living skills, building meaningful relationships, and connecting with their community. Serve as the primary contact for ARCH Respite referrals and inquiries, conducting intake meetings and guiding families through eligibility, enrollment, and onboarding. Educate families about respite program guidelines, available service options, approved providers, and allotted respite hours. Build and maintain relationships with enrolled families to encourage ongoing engagement and participation in respite services. Develop and implement strategies to increase respite enrollment, participation, and utilization. Monitor respite utilization and proactively engage families to help maximize authorized respite hours, identify barriers, and connect families with appropriate solutions. Build and maintain relationships with schools, healthcare providers, state agencies, community organizations, and other referral sources to increase awareness of and access to respite services. Represent the Arc at community events, resource fairs, conferences, and networking opportunities to promote respite services and build community connections. Deliver presentations and educational opportunities to families, professionals, and community partners to increase awareness of respite services. Collaborate with internal departments to coordinate support and ensure families have access to the resources and services they need. Respond to family questions regarding program requirements, vouchers, billing processes, and service utilization; assist with respite portal access, documentation requirements, and program navigation. Maintain timely and accurate documentation of family interactions, participant records, and program information in agency databases and program systems. Monitor enrollment, participation, utilization, and other program data; prepare reports and identify opportunities for program growth and development. Ensure services and program activities comply with organizational policies, funder requirements, and ARCH Respite Program guidelines.

Requirements

Bachelor’s Degree in social work, human services, education, or related field preferred
Three or more years of experience working with individuals with intellectual and developmental disabilities and/or their families
Experience in program management, customer service, enrollment services, community outreach, case coordination, or family support services preferred
Experience developing community partnerships and conducting presentations preferred
Knowledge of services, systems, and resources available to individuals with intellectual and developmental disabilities and their families.
Strong relationship-building, networking, and customer service skills, with a family-centered approach.
Ability to engage families, community partners, and referral sources in a professional, welcoming, and person-centered manner.
Strong verbal, written, and presentation skills.
Proficiency with Microsoft Office applications and database systems.
Ability to collect, analyze, and communicate program data.
Strong organizational and project management skills, with the ability to manage multiple priorities independently.
Strong problem-solving and critical-thinking skills.
Ability to maintain confidentiality and exercise sound judgment.
Commitment to diversity, equity, inclusion, and person-centered practices.

Responsibilities

Serve as the primary contact for ARCH Respite referrals and inquiries, conducting intake meetings and guiding families through eligibility, enrollment, and onboarding
Educate families about respite program guidelines, available service options, approved providers, and allotted respite hours
Build and maintain relationships with enrolled families to encourage ongoing engagement and participation in respite services
Develop and implement strategies to increase respite enrollment, participation, and utilization
Monitor respite utilization and proactively engage families to help maximize authorized respite hours, identify barriers, and connect families with appropriate solutions
Build and maintain relationships with schools, healthcare providers, state agencies, community organizations, and other referral sources to increase awareness of and access to respite services
Represent the Arc at community events, resource fairs, conferences, and networking opportunities to promote respite services and build community connections
Deliver presentations and educational opportunities to families, professionals, and community partners to increase awareness of respite services
Collaborate with internal departments to coordinate support and ensure families have access to the resources and services they need
Respond to family questions regarding program requirements, vouchers, billing processes, and service utilization; assist with respite portal access, documentation requirements, and program navigation
Maintain timely and accurate documentation of family interactions, participant records, and program information in agency databases and program systems
Monitor enrollment, participation, utilization, and other program data; prepare reports and identify opportunities for program growth and development
Ensure services and program activities comply with organizational policies, funder requirements, and ARCH Respite Program guidelines