Arcade Systems & Technology Technician
About The Position
The Arcade Systems & Technology Technician is responsible for ensuring the reliable operation, maintenance, repair, and optimization of guest-facing entertainment systems and technology assets throughout Villatel's luxury resort communities. This role provides hands-on support for arcade equipment, bowling systems, golf simulators, networking infrastructure, and other specialized entertainment technologies that contribute to an exceptional guest experience. The ideal candidate is a highly skilled technical professional with strong electro-mechanical troubleshooting abilities, experience supporting entertainment technologies, and a passion for solving complex technical challenges. This individual will help maintain operational excellence through preventative maintenance, equipment repairs, vendor coordination, and technology support across the resort portfolio.
Requirements
- Minimum of 3-5 years of hands-on experience supporting arcade equipment, gaming technology, entertainment systems, networking equipment, AV systems, or related technical environments.
- Strong electro-mechanical troubleshooting and repair skills.
- Working knowledge of networking concepts including Wi-Fi, TCP/IP, switches, access points, and structured cabling.
- Experience supporting Windows-based systems, hardware, software, and peripheral devices.
- Ability to read technical manuals, schematics, wiring diagrams, and manufacturer documentation.
- Strong organizational, communication, and problem-solving skills.
- Ability to prioritize multiple work orders and perform effectively in a fast-paced hospitality environment.
- Ability to work a flexible schedule, including weekends, holidays, and on-call rotations as needed.
- Must possess a valid driver's license and the ability to travel between Villatel properties.
Nice To Haves
- Experience working with arcade games, simulators, bowling systems, interactive attractions, or similar entertainment technologies preferred.
- CompTIA A+, Network+, AV, or related technical certifications are preferred.
Responsibilities
- Provide day-to-day maintenance and support for arcade games, simulators, bowling systems, and guest-facing entertainment technologies.
- Perform advanced diagnostics, troubleshooting, maintenance, and repair of arcade equipment and specialized entertainment systems.
- Conduct preventative maintenance including calibrations, software updates, alignments, inspections, sensor cleaning, and operational testing.
- Perform routine quality assurance inspections to ensure all entertainment amenities meet Villatel's safety and guest experience standards.
- Maintain accurate inventory records of arcade equipment, replacement parts, tools, warranties, and technology-related supplies.
- Coordinate with vendors and manufacturers regarding repairs, warranty claims, replacement parts, and technical support needs.
- Support networking equipment including wireless access points, switches, cabling, connected devices, and guest-facing technology systems.
- Troubleshoot connectivity, hardware, software, and technology-related issues affecting resort operations or guest experiences.
- Work alongside internal teams and external technology providers to resolve technical issues efficiently.
- Monitor recurring technology concerns and provide recommendations for operational improvements and equipment upgrades.
- Support integrated entertainment systems, audio-visual equipment, and connected technology solutions throughout the resort.
- Respond promptly to technology and entertainment-related issues impacting guest satisfaction.
- Coordinate with Dispatch and Operations to prioritize repairs and effectively manage daily work orders.
- Document repairs, inspections, preventative maintenance activities, and completed work orders within Villatel's maintenance management systems.
- Partner with Guest Experience, Housekeeping, and Operations teams to complete repairs while minimizing guest disruption.
- Maintain current knowledge of emerging technologies, gaming systems, entertainment equipment, and industry best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
