Arcade Maintenance Technician

Wilderness Resort•Wisconsin Dells, WI

2d•Onsite

About The Position

The Arcade Technician position is responsible for assisting the Attractions Managers during their scheduled shifts in the repair and maintenance of all equipment, while also providing a safe and fun environment for the visiting guests. This also includes, but not limited to ensuring all safety requirements are met, providing outstanding customer service, communicating with other guests and other associates, helping our guests have a fun time, and all other duties as assigned. This is a full-time position with day, night and weekend availability.

Requirements

Hardworking, dependable, enthusiastic, customer service driven individuals
Day, night and weekend availability
Ability to respond promptly to game malfunctions
Ability to handle cash and credit transactions accurately
Ability to stay calm and act quickly during emergencies or stressful situations
Ability to proactively identify maintenance issues
Ability to repair equipment if qualified
Ability to collaborate with Attractions Maintenance Manager on troubleshooting, repairs, and preventative maintenance
Ability to maintain detailed records
Ability to ensure all games are functional, correctly placed, safely plugged in per fire regulations, and stocked with necessary props
Ability to keep pool tables in good working order
Ability to follow safety standards rigorously
Ability to report violations
Ability to ensure proper opening/closing procedures with timely checklist submission
Ability to communicate clearly and professionally with associates and management
Ability to remain accessible by phone and/or radio during shifts
Ability to work independently with minimal supervision
Ability to actively seek projects, perform deep cleaning, and maintain preventative maintenance

Responsibilities

Assist Attractions Management with operational tasks, guest issues, and customer service opportunities.
Respond promptly to game malfunctions via technician extension or cell phone and help guests with a professional, friendly attitude.
Maintain cleanliness of games and arcade areas, including cleaning and merchandise restocking, and assist with break coverage as needed.
Handle cash and credit transactions accurately when required.
Stay calm and act quickly during emergencies or stressful situations.
Proactively identify maintenance issues affecting safety, service, or equipment performance; repair if qualified and collaborate with Attractions Maintenance Manager on troubleshooting, repairs, and preventative maintenance while maintaining detailed records.
Ensure all games are functional, correctly placed, safely plugged in per fire regulations, and stocked with necessary props (e.g., basketballs, ping-pong balls); keep pool tables in good working order.
Follow safety standards rigorously, report violations, and ensure proper opening/closing procedures with timely checklist submission.
Communicate clearly and professionally with associates and management, fostering a positive work environment and supporting employee morale.
Remain accessible by phone and/or radio during shifts.
Work independently with minimal supervision, actively seeking projects, performing deep cleaning, and maintaining preventative maintenance.
All other duties as assigned by Management.