Apex Arcade Attendant

Red Hawk Casino•Placerville, CA

1d•Onsite

About The Position

An Arcade Attendant is responsible for anticipating guest needs, and exceeding guest service expectations all while providing a fun and exciting atmosphere. Attendants are responsible for assisting guests in various areas, in many capacities, and following Red Hawk’s high standards of quality Guest satisfaction.

Requirements

The desire and ability to be pleasant, upbeat and sociable throughout the workday.
Work varying days, nights, holidays and weekends.
Requires manual dexterity to use and operate all necessary equipment
Be able to understand, follow and maintain safety standards at all times

Nice To Haves

High School Diploma or GED preferred
Prior guest service or hospitality experience is preferred.

Responsibilities

Greet and responds to Guests in a friendly and positive manner with a sense of urgency.
Conduct redemption inventory and ensure displays are completely full.
Perform minor repairs on games: Explains operation of games to Guests.
Notify Game Techs of any machine errors, and return game play credit to guests.
Actively look for ways to help and interact with guests.
Pay attention to detail, focuses on Guests and understands basic game and simulator operations.
Observe, instruct and monitor Guests for safety and guideline adherence.
Assist with Guest recovery and notifies manager to ensure positive Guest experiences.
Constant working knowledge of, product and policies and procedures.
Communicates clearly and professionally while interacting enthusiastically with Guests and fellow co-workers.
Performs Opening, Running and Closing department duties as assigned.
Performs all other duties as assigned.