Arcade Attendant - Part Time (Harrah's Laughlin)

Caesars Entertainment • Laughlin, NV

1d

About The Position

The Arcade Attendant provides friendly, courteous Family-Style Service to guests while assisting them in the Arcade. The role demonstrates a strong commitment to customer service by following service standards, safety procedures, and standard operating procedures. The attendant shares information about the property, amenities, games, and prizes; helps guests use arcade kiosks and redemption point-of-sale operations; monitors the area for safety; addresses minor game and kiosk issues; maintains a clean and enjoyable environment; and handles assigned bank funds and transactions accurately.

Requirements

• Must be at least 16 years old.
• Must be literate and fluent in English and able to speak, write, and understand English.
• Ability to perform basic math.
• Courteous attitude.
• Act as a role model to other Team Members and represent Caesars Entertainment positively.
• Follow regulatory, company, and department policies.
• Must hold a Nevada Non-Gaming License.
• Ability to respond calmly during crises and demanding situations, particularly customer or employee conflicts.
• Ability to stoop, bend, and maneuver up and down stairs.
• Ability to lift up to 75 pounds.
• Physical ability to walk or run more than 5 miles during a workday and stand for the length of a shift.
• Ability to stand and walk for the entire shift and move easily around the property.
• Ability to tolerate varying noise, temperature, illumination, vibration, crowd, and air-quality conditions.
• Ability to respond to visual and aural cues.
• Must maintain a clean driving record.

Responsibilities

• Maintain a pleasant and enthusiastic demeanor, including smiling and making eye contact.
• Provide accurate information about the property and its amenities.
• Develop knowledge of Arcade games and prize assortments, answer guest questions, and proactively share information to build relationships and maximize Arcade revenue.
• Learn Intercard kiosk and Redemption POS operations to assist guests appropriately and accurately.
• Monitor the Arcade for guest safety and promptly report suspicious people or activity to a Supervisor or Security.
• Address minor game and kiosk issues and report unresolved issues to a Supervisor.
• Maintain a clean, safe, and fun area for guests.
• Follow proper cash-handling procedures for assigned bank funds, process sales and make change accurately, and sign out, secure, use, and return funds according to policy.
• Complete stock counts and other projects assigned by the Supervisor or Manager.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed