ARC Team Lead

Peraton•Fort Huachuca, AZ

22h•$80,000 - $128,000

About The Position

The ARC Team Lead oversees the daily operational execution of the GCC Action Request Center (ARC), ensuring timely intake, tracking, coordination, and resolution of GCC action requests. The role provides frontline supervision to ARC personnel, maintains workflow discipline, enforces standards, and serves as the primary liaison between the ARC and GCC mission stakeholders. The Team Lead oversees request processing and routing in accordance with GCC procedures and timelines; supervises team members and maintains quality; manages requests throughout their lifecycle; and coordinates escalations with GCC divisions, watch officers, mission partners, and senior staff. The role also maintains awareness of GCC missions and priorities, provides operational briefings and status updates, develops and enforces procedures, trains new personnel, coordinates maintenance of ARC tools and systems, and supports contingency and surge operations. The position requires an active DoD Secret clearance and the ability to work rotating shifts or non-standard hours according to the GCC battle rhythm. The target salary range is $80,000–$128,000. Eligible employees may also qualify for overtime, shift differential, and a discretionary bonus.

Requirements

At least 10 years of experience.
Active DoD Secret clearance, which must be maintained.
Experience managing a team of technical professionals in an IT service desk-oriented environment.
Experience managing an organization's IT infrastructure.
Strong understanding of GCC organizational structure, mission sets, and information flow.
Proven ability to lead small operational teams in a dynamic, fast-paced environment.
High proficiency with task management systems, tracker tools, and command center workflows.
Strong communication skills and ability to engage professionally with all levels of GCC and mission partners.
Ability to maintain accuracy and attention to detail under pressure and tight deadlines.
Ability to work rotating shifts or non-standard hours depending on the GCC battle rhythm.

Nice To Haves

Information Technology Infrastructure Library (ITIL) Manager’s Expert Certificate or higher.
DCWF Code 431 Intermediate certification: CompTIA Security+.

Responsibilities

Oversee daily ARC operations, ensuring requests are processed, validated, prioritized, and routed according to GCC SOPs and operational timelines.
Supervise ARC team members by providing guidance, tasking, quality control, and feedback.
Track and manage incoming requests in the ARC request management system, ensuring visibility, accuracy, continuity, and accountability throughout the request lifecycle.
Act as the first escalation point for complex, short-notice, or high-visibility requests and coordinate resolution with GCC divisions, watch officers, mission partners, and senior staff.
Maintain operational awareness of GCC missions, priorities, and ongoing actions to inform request triage and workflow adjustments.
Ensure requests meet established format, classification, and tasking requirements before release or elevation.
Provide turnover briefings, daily status updates, and operational summaries to leadership, including trends, issues, and workload distribution.
Develop, update, and enforce ARC SOPs and work instructions, and implement process improvements.
Train incoming ARC personnel on systems, workflows, communication standards, and request-processing requirements.
Coordinate with IT and system administrators to maintain ARC tools, trackers, dashboards, and databases.
Support GCC operations, contingency responses, and surge activities, adjusting team posture and staffing during elevated operational tempo.