Arborist Account Manager

Joshua Tree Experts•Austin, TX

1d•Onsite

About The Position

Arborist Account Manager at Joshua Tree Experts, Austin's premier tree care company. This role offers an opportunity to apply expertise in Tree and Plant Health Care with exceptional earning potential. It involves year-round challenges and rewards, requiring knowledge and experience in tree care, tree evaluation, plant health care (PHC), and industry-approved practices. Proficiency in estimating and marketing tree services, along with understanding the logistical essentials for arboricultural practices, is needed.

Requirements

Knowledge of tree identification and plant health care, including insect and disease management
ISA Certified Arborist certification
Effective pricing of tree care recommendations and other services
Proven sales track record with the ability to meet sales goals
Excellent customer service, telephone etiquette, and organizational skills
Ability to multitask, prioritize, identify problems, and collaborate on solutions
Attention to detail, analytical skills, and basic computer and math proficiency
Strong listening, verbal, and written communication skills
Reliable, self-motivated, with a positive and upbeat attitude
High school diploma
4 - 5 years working knowledge of arboriculture
Certified as an Arborist
Customer service, prospecting, and communication skills
Strong persuasion, negotiation, and closing skills
Flexibility to work varying hours to meet job demands
Valid driver's license

Responsibilities

Using consultative sales techniques for sales prospecting and building lasting business relationships
Proposing job costs and providing timely estimates to both prospects and clients
Negotiating contracts and collaborating with office staff to schedule work
Creating work orders and instructing crews on key job scope elements to ensure client expectations are met
Setting up crews, communicating ongoing work, and ensuring job completion to client satisfaction
Following up with customers promptly after job completion to address any concerns and ensure satisfaction
Obtaining referrals, networking with peers, and actively seeking new business opportunities
Demonstrating ethical behavior, integrity, and promoting a positive Company culture as a role model
Continuously engaging in prospecting for new business opportunities
Accurately estimate time and costs for crews performing pruning, removal, cabling, stump grinding, and plant health tasks
Conduct site inspections to prepare proposals
Build and maintain long-term client relationships with timely follow-ups
Maintain a neat, clean, and professional appearance on customers' properties, following the Joshua Tree Sales Standard
Collaborate with the marketing team to develop and implement marketing campaigns and initiatives
Attend industry events and conferences to build relationships and promote the Joshua Tree Experts brand
Maintain a comprehensive understanding of Joshua Tree Experts services and the competitive landscape