Arbitration Coordinator

OPENLANE•Mesa, AZ

3d•Onsite

About The Position

OPENLANE is seeking an Arbitration Coordinator with experience in triaging arbitration cases and gathering claim evidence. This role is part of the Arbitration team, responsible for assisting Arbitration Specialists in resolving disputes for buyers and sellers. The Arbitration Coordinator will be involved in documenting customer claims and arranging vehicle inspections, utilizing experience in dispute resolution and automotive mechanics. The ideal candidate will have experience in dispute resolution or automotive environments.

Requirements

High School Diploma or equivalent.
Experience with dispute resolution or automotive, mechanical, or body shop environments.
Strong verbal and written communication and effective report writing skills.
Working knowledge of Google applications including Sheets, Docs, and Gmail.
Superior dispute resolution orientation and strong organizational skills.

Nice To Haves

Bachelor’s degree.
Auto auction experience or specific experience with automobile brands and equipment.

Responsibilities

Accurately document customer claims and complaints.
Work closely with internal teams and the sales team to ensure continuity of communication.
Arrange vehicle inspections and diagnoses based on complaints and obtain second opinions where necessary.
Gather all relevant information necessary to facilitate a negotiation and resolution between buyer and seller.
Perform other duties as assigned by management.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement