AR Team Lead, RCM

ResMed

2d • Remote

About The Position

The Revenue Cycle Management (RCM) Team Lead is responsible for overseeing the daily operations of a Durable Medical Equipment (DME) revenue cycle team. This role ensures all work is completed accurately, efficiently, and within established service level agreements (SLAs). The Team Lead supervises and develops staff, drives performance and productivity, and serves as a key liaison between frontline teams, partners and leadership. This position also plays a critical role in maintaining compliance with regulatory requirements and advancing process improvements across billing and collections workflows.

Requirements

• 2+ years of experience in DME/HME revenue cycle management
• Strong knowledge of Medicare, Medicaid, and commercial insurance billing and documentation requirements
• Experience with Brightree or similar DME billing systems
• Demonstrated leadership or supervisory experience in billing, collections, or customer service teams
• Solid understanding of healthcare regulations and compliance standards
• Proficiency in Microsoft Office (Excel, Word, Outlook) and database systems
• Bachelor’s degree in healthcare administration, Business, or related field (or equivalent experience)
• Proven track record of improving team performance and revenue cycle outcomes

Responsibilities

• Supervise, coach, and mentor team members across billing, collections, and/or various day-to-day functions
• Monitor individual and team performance against KPIs and SLAs; oversee performance management and development of team members assuring output levels are achieved with minimal errors
• Foster a high-performance, accountability-driven team culture
• Conduct regular one-on-ones, performance reviews, and training sessions
• Ensure timely and accurate processing of claims, payments, denials, and follow-ups
• Manage daily workflow distribution and workload balancing
• Identify and resolve operational issues impacting productivity or accuracy
• Communicate performance trends, risks, and updates to leadership/stakeholders
• Ensure adherence to all applicable state and federal regulations, including HIPAA
• Maintain strong knowledge of Medicare, Medicaid, and commercial payer requirements
• Support the implementation and enforcement of company policies and procedures
• Identify opportunities to improve workflows, reduce denials, and increase cash collections
• Support system enhancements and optimization efforts
• Collaborate cross-functionally to implement best practices and standardize processes
• Participate in or lead process improvement initiatives
• Prepare and deliver regular reports on team performance, KPIs, and revenue cycle metrics
• Provide insights and recommendations to leadership/stakeholders based on data analysis
• Support client/customer reporting requirements and performance reviews
• Serve as a project manager for statements of work (SOWs) and client implementations as needed
• Participate in customer progress reviews and operational meetings
• Ensure deliverables and timelines are met for assigned projects

Benefits

• comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance
• sleep care management
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• commuter benefits
• 401(k)
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• tuition assistance
• fifteen days Paid Time Off (PTO) in their first year of employment
• 11 paid holidays plus 3 floating days
• 14 weeks of primary caregiver or two weeks of secondary caregiver leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees