AR Systems Manager

Salesforce•Toronto, ON

1d•CA$107,200 - CA$147,400

About The Position

Salesforce is seeking a Financial Systems Manager in the Account Receivable finance department to join a dynamic team providing dedicated technical support to critical business functions. The ideal candidate will be a proven operational leader capable of providing strategic guidance and mentorship to team members and stakeholders, maintaining a standard of operational and documentation excellence, and collaborating effectively with business partners to deliver industry-leading financial solutions. Agentforce is the future of AI, and this role is part of the future of Salesforce.

Requirements

In-depth understanding and hands on experience with Salesforce Service, Sales and Marketing Cloud administration.
Proficient in SOQL/SQL query languages.
Strong data analysis skills, including visualization tools and methodologies.
Familiarity with Salesforce platform’s development and APEX language.
Basic concepts of object oriented programming and cloud technologies.
Attention to detail to identify opportunities for process and system improvements.
Ability to evaluate end to end solutions for effectiveness, risk and operational integrity.
Strong communication management skills.
Ability to centralize and distribute relevant information based on operational needs.
Proven ability to translate business requirements into technical solutions.
Required Degree or equivalent relevant experience.
4 years of technical support experience.
3 years of operations management experience.

Nice To Haves

Salesforce Administration Certification
Additional higher education in information technology or business administration
Salesforce Service, Sales or Marketing Cloud certifications

Responsibilities

Manage the configuration, customization, and maintenance of Revenue Operations needs.
System bug triage, business process support, technical advisory, business requirements gathering, SOX controls.
Provide expert level technical support, address user issues, troubleshoot problems and ensure timely resolution of system related incidents.
Identify areas of improvement to increase process efficiencies and data integrity.
Provide solutions in accordance with industry best practices and company policy.
Conduct key performance indicator (KPI) analysis and provide operational reporting to leadership.
Provide overall direction and set objectives for the accounts receivable AR and Collections system operations.
Review and approve system changes in accordance with industry and Salesforce standards.
Engage with cross-functional teams to provide technical advisory, business requirements gathering.
Support large company projects and other initiatives that impact Revenue Operations systems.
Work closely with IT and other business units to execute new technology or functionality implementations.
Create and maintain comprehensive documentation for supported systems and procedures.
Provide mentoring and guidance for team members.
Participate in structured training for end users.