AR Supervisor

Medical Billing Center•Greenville, SC

20h•Hybrid

About The Position

Medical Billing Center (MBC) is a service-based healthcare revenue management company supporting independent outpatient physical therapy practices nationwide. For over 22 years, we have partnered with clinic owners to deliver efficient, accurate billing and collections services through a strong focus on relationships, accountability, and operational excellence. The AR Supervisor role is a mid-level management role responsible for overseeing the day-to-day performance of the Accounts Receivable team. This role provides direct leadership, training, and operational oversight to AR Specialists while ensuring consistent execution of AR workflows, strong payer follow-up, and high-quality service delivery to client clinics. Prior experience in healthcare RCM is required. Candidates must have a strong background in medical billing or healthcare finance. This role is designed as part of a long-term leadership pathway within Medical Billing Center. High-performing AR Supervisors who demonstrate strong leadership, operational ownership, and strategic thinking may grow into expanded leadership roles over time.

Requirements

Prior experience in healthcare RCM or healthcare finance.
Demonstrated leadership and people management experience.
Strong knowledge of accounts receivable processes and third-party payer rules.
Ability to identify trends and collaborate with a team to resolve issues.
Excellent interpersonal, verbal, and written communication skills.
High emotional intelligence (EQ) and professionalism.
Strong organizational, time-management, and prioritization skills.
Ability to manage multiple priorities and work effectively with interruptions.
Detail-oriented with an emphasis on accuracy and quality of work.
Stable work history with consistent attendance.
Proficiency with Microsoft Office applications and internet-based systems.
Ability to operate standard office equipment including computers, phones, copiers, and scanners.

Nice To Haves

Therapy billing strongly preferred.

Responsibilities

Provide direct supervision and management of assigned AR Specialists.
Coordinate staffing coverage and assign back-up duties as needed.
Approve time off requests and manage employee schedules.
Manage employee timekeeping and complete bi-weekly payroll processes.
Conduct annual employee performance reviews for assigned staff.
Support staff through coaching, feedback, and ongoing education.
Provide routine feedback and education to AR Specialists based on performance and audit findings.
Serve as a resource for insurance, payer, workflow, and procedural questions.
Monitor AR accounts to ensure timely and accurate follow-up by AR Specialists.
Review and approve all claim appeals.
Assist AR Specialists in resolving complex, systemic, or escalated billing issues.
Identify trends and opportunities within AR performance and payer behavior.
Assist in maintaining consistent AR workflows and documentation standards across the team.
Assist clients via phone, email, or clinic communication regarding billing questions or concerns.
Conduct quarterly client check-in calls in an organized and professional manner.
Participate in end-of-month processes and provide requested client reports on a timely basis.
Communicate payer updates, rule changes, and process changes to AR Specialists on your team.
Perform other duties as assigned to support departmental and organizational objectives.