AR Supervisor

Lewis Brisbois•Houston, TX

24d•Hybrid

About The Position

The offices of Lewis Brisbois are seeking an Accounts Receivable Supervisor with legal experience. The primary responsibilities of this position include supervising a team of five (5) to six (6) AR Specialists with day-to-day workflow; analyze, develop and track key performance indicators to ensure team accountability. The AR Supervisor will act as a liaison between the specialist and other internal teams/departments (e.g. billing/eBilling, rates , conflicts, billing attorneys, etc.). The AR Supervisor will stay current with industry trends and best practices surrounding collections and processes; prepare and present AR performance reports to management as required; participate in interviewing/training new hires; and is responsible for daily collection workflow based on assigned portfolio. We offer competitive compensation and in addition, Lewis Brisbois offers a range of benefits including medical, dental, vision, life insurance, 401k with employer contribution, as well as sick and vacation time. We also offer excellent opportunities for growth and advancement while working with a collaborative team.

Requirements

Associates Degree in a related field.
At least five (5) years collections experience in the legal industry required
Knowledge of the Federal Fair Debt Collections Practices Act, California Collections Laws and Legal Process
Proficient in data analysis
Strong negotiation and relationship management skills

Nice To Haves

Bachelor's degree in related field a plus
At least three (3) years within a supervisory role, a plus

Responsibilities

Assist with onboarding and training of new candidates
Provide constructive and timely annual performance evaluations
Serve as liaison between the team and other teams/departments within the firm
Organize meetings with AR Specialists to review/discuss portfolios; participate in AR meetings with AR Specialists and their Billing Attorneys
Identify/resolve concerns and issues that arise from respective team in a timely manner
Escalate problematic clients/unresponsive Billing Attorneys to management to minimize financial risks
Follow best practices and other operational policies outlined
Perform collection procedures as defined/trained; monitor/pursue outstanding A/R balances based on threshold set in place; thoroughly document/record actions taken on collection efforts and new updates received on an ad hoc basis; create appropriate follow-ups; establish payment arrangements/settlements of aged A/R per firm’s policy
Analyze payment performance, including average days to pay
Understand clients’ outside counsel guidelines, billing guidelines, engagement letters, payment history to determine appropriate collection actions
Run monthly reports and review of top delinquent A/R balances; prepare additional analysis as needed and escalate concerns to management
Performs other duties as assigned
Reliable, consistent attendance during working hours is required