Call Center AR Supervisor

Lithia & Driveway

14d•$50,000 - $75,000•Remote

About The Position

Lithia & Driveway (LAD) is seeking an Accounts Receivable Supervisor to lead a remote team of AR Representatives, Administrators, and Collectors. If you have call center experience and a passion for developing high-performing teams, we want to hear from you! As one of the largest global automotive retailers, LAD is driven by our mission of Growth Powered by People. Join a team where your leadership drives impact and your ideas help shape the future.

Requirements

1–3+ years of team leadership experience, preferably in Accounts Receivable or Collections
Prior experience managing call center or high-volume support teams
Proven success in leading remote employees across different roles and functions
Strong communication skills, both verbal and written
Detail-oriented with the ability to prioritize, problem-solve, and make decisions independently
Critical thinking and active listening skills
Proficiency in reporting and analytics
High school diploma or equivalent required
High School graduate or equivalent, 18 years or older required.
We are a drug free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Responsibilities

Lead, develop, and motivate a remote, cross-functional AR team
Support the AR Manager in coordinating daily operations, reporting, and process improvements
Monitor team performance and hold individuals accountable to KPIs
Manage staffing levels and workflow to ensure deadlines are met, including month-end and year-end close
Handle escalated issues with professionalism and sound judgment
Provide exceptional internal and external customer service
Drive continuous improvement in AR processes and tools
Maintain positive working relationships across departments
Ensure confidentiality and data security at all times
Prepare and deliver weekly and monthly performance reports
Embrace and support changes in structure, systems, and processes