AR Specialist
About The Position
EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/ We are seeking an experienced Medical AR Specialist. The AR Specialist reports to the Manager, RCM Services and is responsible for managing the timely collection of outstanding patient and insurance balances, ensuring accurate claim submission, payment posting, and resolution of denials. This role supports the revenue cycle team by reducing days in accounts receivable and maximizing reimbursement while maintaining compliance with payer regulations and organizational standards.
Requirements
- High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration, business, or related field preferred.
- 2+ years of experience in healthcare accounts receivable, billing, or collections.
- Knowledge of medical billing, insurance claim processes, CPT/ICD-10 coding basics, and payer rules.
- Proficiency in practice management systems and Microsoft Office Suite.
- Strong problem-solving, analytical, and organizational skills.
- Excellent communication skills with the ability to interact professionally with patients, payers, and colleagues.
- Detail-oriented and accurate in handling financial data.
- Ability to work independently while managing multiple priorities.
- Customer-service mindset with a focus on resolution and patient satisfaction.
- Strong teamwork and collaboration skills.
- Must be eligible to work without sponsorship.
- May require travel to Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Responsibilities
- Review and analyze aging reports to prioritize collection activities.
- Follow up on unpaid or underpaid claims with payers and patients.
- Research, resolve, and appeal denied or delayed claims in accordance with payer guidelines.
- Post payments and adjustments accurately to patient accounts.
- Communicate with patients regarding outstanding balances, payment plans, and billing inquiries.
- Coordinate with internal teams (billing, coding, clinical staff) to resolve claim issues.
- Ensure compliance with HIPAA and all applicable federal, state, and payer regulations.
- Maintain accurate documentation of collection efforts and account status.
- Prepare reports on AR performance and collection trends for management review.
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
