AR Specialist 3

DexCom • San Diego, CA

4d • Remote

About The Position

The AR Specialist 3 maintains the accuracy and integrity of accounts receivable files and performs related duties needed to meet daily work requirements. Under the supervision of the AR supervisor, this role collects on accounts, applies cash receipts to customer accounts, processes refunds, and prepares invoice corrections. The specialist also answers questions and provides guidance to co-workers, and may perform other duties as assigned.

The position works primarily from a home office, without an assigned workstation. The employee must live within commuting distance—typically 75 miles/120 km—of the assigned Dexcom site and will work with their manager to determine office visit needs. Travel is listed as 0–24%.

Requirements

• Typically requires 4–6 years of related experience.
• High school diploma, certificate, or equivalent.
• Must live within commuting distance of the assigned Dexcom site, typically 75 miles/120 km.

Nice To Haves

• Experience in insurance/third-party payer and/or medical device reimbursement environments is preferred.
• An associate degree or bachelor’s degree from a four-year college or university is strongly preferred.

Responsibilities

• Review customer accounts and contact consumers and businesses about past-due invoices and over- or short-payments by email, letter, and telephone.
• Know each team member’s duties and provide coverage during absences.
• Apply cash receipts to customer accounts.
• Process refunds to credit cards or by check as needed.
• Create credit and debit memos to correct invoices already billed, as requested.
• Work with Customer Service on refunds, disputes, and general information; Patient Billing on insurance payments; and Quality on returns.
• Process and review insurance payment retractions.
• Maintain documentation and procedures in accordance with company policy.
• Provide support requested during audits.
• Support co-workers and help meet deadlines during high-volume periods.
• Review reports and determine the appropriate action to resolve outstanding credits or balances, including credits, debits, refunds, or applying funds.
• Perform other duties as assigned.

Benefits

• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED