AR Solutions Specialist

Dobbs Peterbilt • Memphis, TN

3d

About The Position

The AR Solutions Specialist manages and collects outstanding customer balances for parts, service, and lease/rental invoices. The role involves proactively contacting customers, resolving billing discrepancies, maintaining accurate collection records, and minimizing bad debt. The position also processes and applies payments, monitors customer credit risks, reports on collection performance, and assists with other accounting duties as needed.

Dobbs Truck Group operates 25 commercial truck dealerships through Dobbs Peterbilt and Western Truck Center. The company offers medical, dental, vision, long-term disability, and life insurance; a 401(k); and paid vacation and sick leave. The company seeks long-term employees and is an equal opportunity and affirmative action employer.

Requirements

• High school diploma or equivalent.
• Two to three years of experience in accounts receivable collections, preferably in a business-to-business environment.
• Strong understanding of accounting principles and practices.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to build and maintain positive customer relationships.
• Proficiency with accounting software and Microsoft Office Suite, particularly Excel.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks effectively.
• Ability to remain calm and professional in challenging situations.
• Knowledge of the Fair Credit Practices Act (FCPA) and other relevant regulations.
• Ability to understand complex problems, collaborate, and explore alternative solutions.
• Ability to organize and prioritize work on a short-term basis (more than one month).
• Ability to make decisions with significant impact on the immediate work unit and monitor impacts outside that unit.
• Ability to communicate ideas orally and exchange information accurately, loudly, and quickly.
• Ability to compute, analyze, and interpret numerical data for reporting purposes.

Nice To Haves

• Associate or bachelor's degree.
• Experience in the transportation or heavy truck industry.

Responsibilities

• Manage a portfolio of approximately 600 customer accounts and ensure timely collection of outstanding balances.
• Contact customers by phone, email, and occasionally mail to follow up on overdue invoices and secure payment.
• Negotiate payment plans and arrangements in accordance with company policies.
• Resolve billing discrepancies and customer inquiries promptly and professionally.
• Maintain detailed and accurate records of collection activities, including contact dates, payment promises, and collection status.
• Identify and escalate delinquent accounts to the appropriate management level, including for potential legal proceedings.
• Prepare regular reports on collection progress, including Days Sales Outstanding (DSO) and collection effectiveness.
• Collaborate with other departments to address customer issues and improve billing and collection processes.
• Process payments and apply them accurately to customer accounts.
• Monitor customer credit limits and payment histories to identify potential credit risks.
• Stay up to date on relevant industry regulations and collection best practices.
• Assist with other accounting duties as needed.
• Contribute to a respectful, trusting work environment; discuss performance objectives and departmental goals with the manager; suggest efficiency improvements; support continuous improvement and company growth; and mentor others.
• Follow the Employee Handbook and Employee Conduct Policy, support management decisions toward company goals, remain receptive to new ideas, and make decisions in the Company's best interest.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Long-term disability insurance
• Life insurance
• 401(k)
• Paid vacation
• Paid sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED