AR Representative

Concentra•Westminster, CO

3d•$22 - $24

About The Position

The Accounts Receivable Representative is responsible for account resolution via communications with employers, insurance companies, Third Party Administrators (TPA) and labs. The representative ensures the company receives payments for services provided, resolving discrepancies, and records these transactions accordingly. At Concentra, we serve 44 states in 522+ clinics across the country. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers (internal and external) first.

Requirements

High school diploma or GED equivalent
Customarily has at least one or more years of collections experience
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Excellent communication, writing, and documentation skills
Organizational skills
Problem solving skills
Ability to handle multiple tasks
Ability to work independently and meet/exceed client's needs
Familiarity with Microsoft Excel, Outlook, Word

Nice To Haves

Some college coursework in medical billing preferred
Collection experience in occupational health field preferred

Responsibilities

Collect payment from customers and accurately record in system
Communicate with customers/payers to request payment status and arrange payment plans per policy
Initiate collections on accounts and balances past due
Collaborate with the A/R Supervisor to reconcile accounts receivable on a periodic basis
Mail correspondence for standard past due accounts and collections, identify delinquent accounts by reviewing files, and contact delinquent account holders to request payment
Verify discrepancies and resolve customer billing questions or concerns
Schedule follow-up reminders while working assigned portfolios
Post adjustments when necessary and within compliance of company policy
Requests records when necessary to help settle past due balances
Carry out billing, collection and reporting activities according to specific deadlines
Monitor customer account details for non-payments, delayed payments, and other irregularities
Maintain accounts receivable customer files and records
Assist with month-end close responsibilities
Ensure account resolution via communications with employers, insurance companies, TPAs and labs
Address incoming customer service calls with clients
Submit employer profile updates and information as necessary
Process rebills for open or corrected account balances
Correct insurance information and redirect bills to appropriate payer
Update employer changes (contact names or address) and resubmit corrected bills
Document actions in practice management system
Manage aging reports
Process correspondence