AR Representative

Leslie's•Phoenix, AZ

About The Position

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. We operate an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states—enabling consumers to engage with Leslie’s whenever, wherever, and however they prefer to shop. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's. The Accounts Receivable (AR) Representative supports both customers and store teams by managing commercial customer credit accounts, resolving payment-related concerns, and ensuring accurate account reconciliation. This role plays a key part in maintaining positive customer relationships while supporting the company’s financial operations through timely research, communication, and problem-solving.

Requirements

High school diploma or equivalent required
Strong attention to detail and organizational skills
Ability to analyze account information and resolve discrepancies efficiently
Excellent verbal and written communication skills
Proficiency in Microsoft Office, particularly Excel
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and customer service skills

Nice To Haves

Associate degree in Accounting, Finance, or related field preferred
Previous experience in Accounts Receivable, customer service, collections, or accounting support preferred
Experience working with ERP or accounting systems
Knowledge of credit and collections processes
Ability to work independently and collaboratively within a team environment

Responsibilities

Analyze commercial customer accounts for payment status, outstanding balances, and account activity
Review and monitor customer credit limits and assist with authorization requests for purchases
Investigate and resolve payment posting discrepancies and reconciliation issues
Communicate with customers and store locations regarding account questions, past due balances, and payment updates
Process account adjustments, credits, and corrections as needed
Maintain accurate account documentation and notes within internal systems
Collaborate with internal departments to ensure timely resolution of account concerns
Support collection efforts while maintaining a professional and customer-focused approach
Ensure compliance with company policies, procedures, and confidentiality standards
Assist with additional AR and administrative duties as assigned