AR Manager, Billing & Deductions

REFRESCO GROUP • Tampa, FL

38d • Onsite

About The Position

The AR Manager, Billing + Deductions is responsible for optimizing cash flow and minimizing financial risk for Refresco Beverages North America (US and Canada). This position leads the Accounts Receivable Billing and Deductions team towards the achievement of key metrics for cash flow (Days Sales Outstanding). The performance of this process must be accomplished in the manner which is sales supportive, minimizes credit losses and maximizes return on cash through effective deduction and billing management. Requires competency in customer focus, strategic thinking, relationship building and influencing, results focus and inspirational leadership. This role is integral to maintaining the financial health of the company by ensuring efficient and effective management of accounts receivable processes. This role involves managing a team of AR Specialists, ensuring timely and accurate invoicing and deduction management activities along with maintaining strong relationships with customers and internal stakeholders for the resolution of AR balances.

Requirements

• Strong people leadership and talent development experience
• Experience with high-volume AR operations in a global environment
• Familiarity with SOX compliance and internal controls
• Ability to influence and drive process improvements across the organization
• Proficient in Microsoft Office (Excel/Word, etc.)
• Exemplary interpersonal/customer service skills
• Excellent verbal and written communication skills
• Demonstrated critical thinking and complex analytical skills
• Strong ability to interact effectively and influence at all levels of the organization
• Demonstrated experience partnering with key stakeholders
• Experience leading/implementing process improvements
• Self-starter with a proven track record of multi-tasking abilities
• Ability to adapt to rapidly changing responsibilities and business requirements
• Highly skilled and proficient at verifying financial and/or transactional data
• Strong understanding of financial and operational controls
• Accountability for the performance standards required for a Manager
• Ability to effectively address, resolve and escalate issues
• Ability to adapt to rapidly changing responsibilities and business requirements
• Bachelor's Degree in Business, Accounting or Finance or Associate degree w/5+ years of related experience
• 3-5 years supervisory experience preferred specifically in accounts receivable

Responsibilities

• Leadership and Team Management: Lead, mentor, develop and motivate AR professionals inclusive of Billing and Deductions Specialists. Set performance objectives and conduct regular evaluations. Foster a collaborative and high-performing work environment.
• Billing Management: Oversee the entire billing process, ensuring accuracy and timeliness of billing activities. Develop and implement strategies for efficiencies within the billing processes through the coordination with internal support teams.
• Deductions Management: Manage customer deductions through the resolution of deduction activity. Lead root cause analysis within the team to analyze deduction trends and implement strategies to minimize them. Work closely with the Sales and Customer Experience teams to address deduction issues. Performs root cause analysis to drive proactive solutions to systemic problems. Identifies areas of opportunity to reduce exposure, recommends course of action to achieve reduction.
• Reporting and Analysis: Prepare, analyze and present reports on AR performance, including aging reports, collection and billing rates, deduction trends and AR forecasting. Analyze AR data to identify areas for improvement and implement corrective actions. Provide insights and recommendations to Senior Management based on AR metrics.
• Process Improvements: Continuously identify and implement process improvements to enhance efficiency and effectiveness. Drive improvements to the company's AR policies and procedures, as well as influence improvements to upstream business processes in the company's Order-to-Cash cycle. Implement best practices and leverage technology to streamline AR operations.
• Communication and Collaboration: Proactive engagement with cross functional leaders to provide visibility and reporting trends pertaining to deductions, engagement on deduction resolutions. Educates key stakeholders on deductions and claims processes and policies.
• Compliance: Ensure adherence and compliance with company policies and procedures, as well as relevant regulations and internal controls.
• Month End: Lead month-end close procedures and the preparation of bad debt analysis. Perform tests for reserve sufficiency and recommend accounting entries to the allowance for doubtful accounts.
• KPI Management and DSO Improvement: Manage team members KPI and focus on DSO improvement.
• Training: Train and mentor team members on AR processes, systems, and best practices. Review, analyze and evaluate departmental needs/requirements related to business systems and user needs.
• Projects and Initiatives: Lead AR team in cross-functional projects, reporting and process improvement initiatives.

Benefits

• Medical/Dental/Vision Insurance
• Health Savings Accounts and Flexible Spending Accounts
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
• Short-term disability and long-term disability
• Pet Insurance
• Legal Benefits
• 401(k) Savings Plan with Company Match
• 12 Paid Holidays
• Vacation Days and Paid Sick Time Off Days
• Well-being Benefit
• Discount and Total Reward Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Beverage and Tobacco Product Manufacturing
• Number of Employees: 5,001-10,000 employees