AR Coordinator

Johnstone Supply LLC•Portland, OR

1d•Hybrid

About The Position

Now is the best time to join Johnstone Supply. As a member of the Strategic Accounts team, the AR Coordinator serves as a key liaison supporting all Strategic Account initiatives related to Accounts Receivable. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you. This role ensures accurate, timely, and customer focused handling of billing, payment processing, and contract‑driven financial activities for both JS Stores and Strategic Account customers. The position requires strong communication skills, disciplined follow‑through, and analytical capability to maintain financial accuracy while fostering strong customer relationships.

Requirements

High School Diploma or GED; and at least two years related experience; or equivalent combination of education and experience.
Experience in Accounts Receivable, billing, or financial operations preferred.
Strong communication skills with the ability to manage high volume customer interactions.
Detail oriented problem solver with strong follow up discipline.
Ability to interpret customer contracts and accurately apply billing requirements.
Proficiency with financial systems, spreadsheets, and workflow tools.
Ability to work cross functionally and manage competing priorities in a fast paced environment.

Nice To Haves

Experience in Accounts Receivable, billing, or financial operations preferred.

Responsibilities

Serve as a liaison between Accounting, JS Stores, and Strategic Account customers to support all AR related needs.
Respond to customer inquiries (calls/emails) regarding billing issues, including PO discrepancies, pricing questions, and invoice corrections.
Conduct detailed follow-up and follow-through with stores and Strategic Account customers to resolve outstanding issues efficiently and professionally.
Manage and process the Central Billing program, ensuring accuracy in billing, rebate accruals, and store charges in alignment with Strategic Account contracts.
Process payments for Central Billing accounts and ensure timely communication to internal and external workflow partners.
Maintain accurate documentation of all billing actions, adjustments, approvals, and communications.
Lead training sessions and develop meaningful content for JSBOs related to Central Billing processes.
Provide quarterly reminders, updates, and communication regarding process changes or upcoming initiatives.

Benefits

Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Employer subsidized medical, dental, and vision plans.
Employer paid life insurance and short-term disability
Voluntary long-term disability, accident and critical illness insurance
24/7 Access to virtual care/telehealth options, and Parental Time Off
Flexible spending accounts (FSA)
Employee Assistance Program (EAP) for you, and your family
Coverage for chiropractic, acupuncture, and massage therapy services
Tuition reimbursement, up to $5,250 per year
Employee referral bonus program – earn up to $4,000 per year
Employee service milestone recognition program
Employee discounts on products & retail discounts
Variety of incentive plans for employees
Bi-weekly pay days on every other Friday
Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees