AR/Collections Specialist

Aston Carter•Irvine, CA

23h•$25 - $28•Remote

About The Position

The AR/Collections Specialist manages a high-value accounts receivable portfolio by proactively contacting customers, investigating unpaid or late invoices, and driving resolution to reduce outstanding balances. This role focuses on full-cycle accounts receivable activities, including reviewing aging reports, performing outreach, documenting findings in a CRM system, and collaborating with internal teams to reconcile discrepancies and collect payments where possible.

Requirements

At least 2 years of experience in accounts receivable and/or collections.
Demonstrated experience working with aging reports and managing full-cycle accounts receivable processes.
Proven track record of reaching out to customers regarding unpaid or late invoices and driving resolution.
Customer service–oriented mindset with strong communication skills for outbound calls and follow-ups.
Hands-on experience with CRM systems; Salesforce preferred, though other CRM platforms are acceptable.
Strong investigative and problem-solving skills to audit invoices, identify discrepancies, and support reconciliation.
Ability to handle high-volume follow-ups with professionalism and attention to detail.
Basic Excel skills, including sorting, filtering, and tracking data to support AR analysis and follow-up activities.
Self-motivated, disciplined, and comfortable working remotely in a fast-paced environment.

Responsibilities

Review and work from an aging accounts receivable report for a portfolio of approximately $10 million to identify outstanding balances and prioritize follow-up actions.
Conduct high-volume outbound calls and follow-ups with customers and vendors to understand reasons for unpaid invoices and confirm payment status and timelines.
Document all findings, conversations, and action items in Salesforce or a similar CRM system to ensure accurate tracking and visibility of issues.
Create and manage CRM tickets to track invoice-related problems and follow them through to resolution.
Escalate unresolved or complex items to the appropriate project stakeholders across multiple U.S. locations to ensure timely attention and action.
Partner closely with internal teams to investigate discrepancies, resolve billing issues, and reduce outstanding accounts receivable balances.
Perform research to identify updated or correct contact information when existing customer or vendor data is incomplete or outdated.
Support efforts to make a measurable reduction in the accounts receivable backlog during the contract period by consistently following up and closing open items.
Collect payments directly from customers when possible, and when not, ensure proper escalation, documentation, and next steps are clearly defined.
Use basic Excel functions such as sorting and filtering to organize aging reports, track follow-up activities, and monitor the status of outstanding invoices.
Investigate and audit accounts receivable invoices to identify discrepancies, root causes, and opportunities for reconciliation.
Maintain a customer service–oriented approach during all interactions, handling sensitive conversations with professionalism and clarity.