AR Collection Specialist

Crete United•Charlotte, NC

10d•Hybrid

About The Position

The AR Collections Specialist based in our Charlotte Headquarters office (Southend), will play a vital role at Crete United responsible for the professional execution of collections activities and related AR responsibilities, working closely with our partner businesses and accounting team members across the US. They will also be responsible for each account that requires special handling to achieve successful collection outcomes ensuring customer satisfaction, including customer account research and fulfilling customer requests.

Requirements

Minimum 3 years’ experience in an office environment performing commercial AR collections activity, data entry or other computer-based and detailed intensive work required
Knowledge of billing procedures and collections techniques
Must have knowledge of collections and ability to work in a fast-paced environment.
Must be proficient in Microsoft Office (Word, Excel, etc.) particularly Excel
Have a working knowledge of FDCPA and GLB Privacy Act as well as Liens and Lien Waivers.
Strong attention to detail and high level of accuracy
Ability to maintain a high level of confidentiality and professionalism
Excellent organizational skills
Be able to work as a team and independently
Must be comfortable working with set goals and KPIs
Ability to produce results in a fast-paced and challenging environment
Display critical thinking skills with the ability to "think outside the box"

Nice To Haves

Strongly prefer prior commercial construction or contractor collections experience.
Previous experience with Viewpoint Spectrum a plus

Responsibilities

Manage and maintain AR portfolios for partner companies including standardizing processes and implementing Crete AR standards.
Handle telephone and electronic communication performing collections on past due accounts receivables for Crete United partner companies across the US.
Implement and monitor payment plans
Responsible for call and correspondence activity and chargebacks
Responsible for quality assurance monitoring
Assist with special requests for both internal and external customers
Contact customers as needed to resolve account issues
Document activity and maintain follow up on all accounts
Respond to customer AR calls with regards to account inquiries
Provide documentation to customers requesting invoices, statements, etc.