AR Analyst

Knight Transportation • Phoenix, AZ

18h • Onsite

About The Position

Join Knight Transportation as an AR Analyst! This role involves analyzing and collecting receivable balances for a mid-size portfolio, managing assigned portfolios analytically, and adhering to department workflow standards. You will identify and facilitate resolution for various customer issues, communicate effectively with internal and external customers, and handle incoming calls and emails professionally. The position also requires maintaining accurate account information, building relationships with key contacts, and continuously improving A/R processes. Additional duties may be assigned by management.

Requirements

• 2+ years of commercial collections or commensurate office experience required.
• High School Diploma or equivalent required.
• Must possess good communication skills.
• Must be able to work on multiple tasks and deadlines.
• Must be able to work in a fast-paced environment.
• Must be self-motivated.
• Must be able to work in a team environment.
• Must possess strong excel skills.
• Candidates must be authorized to work in the U.S.
• The Company does not sponsor employment visas.

Nice To Haves

• Bachelors preferred.

Responsibilities

• Analyze and collect receivable balances for a mid-size portfolio with varying degrees of complexity - identifying, validating, and resolving customer balances and deductions for timely resolution.
• Obtain payment/resolution on accounts to maximize cash flow.
• Manage assigned portfolio(s) using an analytical approach that is systemized and sustainable.
• Adhere to department workflow standards, maximize utilization of receivables management software/collection tools, and organize applicable documentation necessary to collect payment.
• Identify and facilitate resolution with customer and other company departments providing guidance on complex issues for problem resolution, including short-pays, credits, and fully open invoices, as well as in Electronic Data Interchange (EDI) transmissions, missing invoices/documentation, rate and accessorial disputes.
• Communicate effectively to internal and external customers, leadership team, and coworkers to maximize productivity, issue resolution and effectiveness.
• Escalate issues to leadership team, sales or credit when facilitation towards resolution is needed.
• Professionally handle incoming calls from customers including returning calls and expediting requests in a timely manner.
• Respond timely and appropriately to internal and external customer emails.
• Maintain current contact information and customer specific instructions for accounts in portfolio and promote invoice delivery and payment methods advantageous to the Company.
• Build effective working relationships with key customer contacts - both internal and external and continuously work to improve A/R processes through technology or quality improvements.
• Perform additional duties as assigned by management.

Benefits

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• 401(K)
• Medical, Dental, Vision, Disability, Supplemental and Life Insurance
• Paid Time Off
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED