Aquatics Supervisor

Commonpoint•Forest Hills, NY

4d•Hybrid

About The Position

The Full-Time Aquatics Supervisor is responsible for the daily operation and supervision of Commonpoint's Learn-to-Swim and instructional aquatics programs across multiple locations. This leadership position ensures exceptional program quality, outstanding customer service, and consistent instructional standards while supporting staff development and operational excellence. The Aquatics Supervisor serves as the Saturday Swim Class Supervisor for both Central Queens and Bayside and provides operational support throughout the week for the Bayside High School and Queensborough Community College (QCC) aquatics programs. Working closely with the Senior Director of Aquatics and the Director of Aquatics, this position helps strengthen the connection between all Commonpoint aquatics locations by creating a seamless swimmer pathway from Learn-to-Swim through Fast Trac, Pre-Team, and ultimately the Aquaflames Swim Team. The Supervisor will help ensure a high-quality participant experience while respecting and building upon the unique strengths of each location. In addition to supervisory responsibilities, the Aquatics Supervisor will maintain a regular teaching schedule within the Learn-to-Swim program, allowing them to remain actively engaged with swimmers, families, and instructional staff.

Requirements

Previous supervisory experience in aquatics, recreation, or a related field preferred.
Exceptional administrative, organizational, and time-management skills with the ability to manage multiple programs, priorities, and deadlines simultaneously.
Advanced computer proficiency, including Microsoft Office (Word, Excel, Outlook), Google Workspace, scheduling software, registration databases, and the ability to quickly learn new technology platforms.
Excellent written and verbal communication skills, including professional email correspondence, report preparation, scheduling, and record keeping.
Experience teaching swim lessons using the American Red Cross Learn-to-Swim curriculum or equivalent.
Strong organizational, leadership, and communication skills.
Excellent customer service and problem-solving abilities.
Ability to supervise staff while maintaining a positive and supportive work environment.
Ability to work evenings and weekends as required.

Nice To Haves

American Red Cross Water Safety Instructor (WSI).
American Red Cross CPR/AED for Professional Rescuers.
American Red Cross First Aid.
Lifeguard Certification (preferred).

Responsibilities

Serve as Saturday Swim Class Supervisor for both Central Queens and Bayside.
Provide operational support during aquatics programming throughout the week at Bayside High School and Queensborough Community College (QCC).
Ensure programs operate safely, efficiently, and in accordance with Commonpoint standards.
Monitor class quality, customer service, and instructor performance.
Address parent concerns and assist with participant needs.
Ensure proper pool setup, equipment organization, and overall facility readiness.
Supervise swim instructors and assistant instructors.
Assist with hiring, onboarding, mentoring, and evaluating instructional staff.
Conduct regular staff meetings and in-service trainings.
Promote consistent teaching standards while recognizing the successful practices unique to each location.
Foster teamwork, communication, and professional development throughout the department.
Teach assigned Learn-to-Swim, Fast Trac, private, and semi-private swim lessons as needed.
Model high-quality instructional techniques and customer service.
Assist with swimmer evaluations and class placement recommendations.
Help strengthen the connection between all Aquatics locations by creating a seamless pathway throughout the Aquatics Department, from Learn-to-Swim through Fast Trac, Pre-Team, and the Aquaflames Swim Team.
Work collaboratively with the Head Swim Coach to connect programming between Forest Hills, Bayside High School, and QCC.
Support the recruitment of swimmers into advanced aquatics programs.
Promote consistency in communication, participant experience, and instructional quality across all locations.
Assist with scheduling instructors and class assignments.
Schedule private lessons and manage instructor schedules.
Assist with the administrative portion of Wavemakers.
Help coordinate program registrations and class placements.
Monitor class enrollment and recommend program improvements.
Assist with special events, evaluations, and community outreach.
Ensure compliance with American Red Cross and Commonpoint policies.
Develop systems and operational procedures that promote consistency throughout the Aquatics Department.
Cross-train staff to improve flexibility and ensure uninterrupted program operations during vacations, illnesses, or leadership absences.
Assist the Senior Director with implementing strategic initiatives that support long-term departmental growth and operational excellence.