Aquatics Supervisor - Winter 26.27

Alterra • Snowshoe, WV

6d • Onsite

About The Position

Seasonal work at Snowshoe Mountain offering competitive pay and employee perks. This role involves managing lifeguards, ensuring certifications are up-to-date, conducting training, and overseeing daily operations of the aquatics area. The position requires strong leadership, organizational skills, and a commitment to guest satisfaction. Affordable on-mountain employee housing is available.

Requirements

• High School Diploma or GED

Nice To Haves

• Lifeguard, CPR, BLS, and AED certifications (On job training will be provided)

Responsibilities

• Interviewing, hiring, and training lifeguards to the Ellis & Associates ILTP standards.
• Tracking lifeguard, CPR/First Aid certifications.
• Practicing lifeguard certification, AED, First Aid, CPR Certification.
• Continuing education of Lifeguard Instructors Certification through Ellis & Associates ILTP.
• Creating training seminars, providing learning resources, and offering feedback/coaching.
• Documenting all training hours according to Ellis & Associates Standards.
• Training the supervisor to accomplish organizational vigilance amongst staff, by building upon their leadership skills.
• Training staff on operational guidelines, equipment, vehicles and facilities, sales and technical knowledge, etiquette, personal interaction guidelines, and resort information.
• Assisting with performance evaluations and scheduling one-on-one meetings with staff.
• Ordering supplies and inventory as needed.
• Working with front-line staff and guests to ensure problems are dealt with quickly and professionally.
• Creating schedules for supervisors and other staff members.
• Forecasting budgets and expenses to coincide with fiscal year budgets.
• Checking and approving time in Workday or other related databases.
• Responsible for the safe keepings, and regular counts of the allotted banks used in the Shavers Lake retail store.
• Forecasting and building upon the expansion of Shavers Lake area, by using creativity and building partnerships with a variety of businesses that coincide with those forecasted capital projects.
• Ensuring all equipment and facilities are in good working order and visually appealing.
• Responsible for the overall look of Shavers Lake and all activities associated within.
• Prioritizing and delegating tasks and projects.
• Monitoring resort guest levels and activity participation to better suit future needs.
• Soliciting business and guests through communication with community partners, internal guests, marketing venues and positive word-of-mouth.
• Using established service recovery guidelines and philosophies to accommodate guests.
• Adhering to vehicle, equipment and facility maintenance schedules using daily checklists to monitor condition of equipment, facilities, and vehicles.
• Adhering to department and company security policies, procedures and guidelines.
• Monitoring daily cash reports.
• General knowledge and experience with power tools, and minor construction.
• Attending department, division and inter-departmental meetings, and sharing company information with staff.
• Completing necessary duties required for the daily operation of the business such as, but not limited to doing laundry, answering phones and guest hospitality, etc.

Benefits

• Medical Benefits – Minimal Essentials Coverage available
• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
• 401k plan available to any employee over the age of 18
• Discounted Friends and Family Lift Ticket Vouchers
• 50% off Snowshoe Quick Service Restaurants and 30% off Snowshoe Full Service Restaurants (excludes alcohol)
• 40% off Retail Merchandise and 45% off Mountain Essentials (excludes hard goods, 2 hard good sales for employees throughout winter)
• Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED