Aquatics Program Supervisor

City of Inver Grove Heights•IGH City Hall, MN

13d•Onsite

About The Position

The Aquatics Program Supervisor is responsible for developing, implementing, and supervising a comprehensive aquatics program at the Veterans Memorial Community Center. Duties include supervising aquatics staff; scheduling and planning aquatic activities, events, and rentals, marketing aquatic programs; and managing the aquatics budget, revenues, and expenditures. The Aquatics Program Supervisor must have the ability to maintain a positive and effecting working relationship with other employees and the public, and to work both independently and in a team-based environment. Must have thoughtful and effective problem-solving abilities, strong organizational and customer service skills, and excellent written and verbal communication skills.

Requirements

Bachelor’s Degree in Parks, Recreation and Leisure Studies, Education or related field, plus 3 years aquatics and recreation experience; or an equivalent combination of education and experience to perform the work.
American Red Cross Lifeguard
American Red Cross Lifeguard Instructor
American Red Cross Water Safety Instructor
Valid driver’s license
Knowledge of aquatics programming and the physical operation of aquatics facilities.
Knowledge of the philosophies, principles, and practices of professional recreation work.
Knowledge of first aid and lifesaving methods and safety precautions associated with recreational aquatic work.
Knowledge of accepted life guarding practices and procedures.
Knowledge of swimming instruction and procedures for curriculum development.
Knowledge of and ability to consistently and appropriately apply City and Departmental administrative procedures (i.e., purchasing, human resources, budgeting, billing/receipting, etc.).
Knowledge of fundamentals of staff supervision and management.
Knowledge of customer and client relation fundamentals and practices.
Knowledge of promoting and marketing aquatic programs, activities, and events.
Ability to efficiently schedule and coordinate use of pool facilities.
Skilled in implementing and overseeing safety operations of the pool in accordance with safety regulations, rules and requirements.
Ability to work both independently and as an effective member of a team.
Ability to communicate effectively, both orally and in writing.
Skilled in preparing reports and formulating training manuals.
Skilled in formulating, developing, and implementing aquatic programs, events and activities.
Ability to effectively supervise, coordinate, monitor, schedule, delegate, and handle personnel actions.
Ability to establish and maintain effective working relationships with VMCC members, program participants, Community Center staff, and the general public.
Skilled in implementing and applying customer/client relation skills and practices that work toward continued process improvement.
Skilled in handling the purchasing of department supplies, materials, and equipment in accordance with City guidelines and procedures.
Ability to operate and use common office equipment, computers and general business productivity software/applications.

Nice To Haves

American Red Cross CPR/First Aid Instructor
Certified Pool Operator or AFO

Responsibilities

Manages all aspects of developing and administering a comprehensive aquatics program for the Veterans Memorial Community Center, including the scheduling and utilization of the three pools within the aquatic facility for all users.
Responsible for allocating, scheduling and communicating appropriate facility usage between City programs, VMCC members, school districts (e.g., ISD 199) and others.
Facilitates and manages pool rentals with partner organizations, outside groups and private rentals.
Creates and monitors safety protocols and ensures compliance with certifications, safety policies and procedures.
Establishes and implements a quality swim lesson instruction program for all ages.
Establishes staffing needs for open swimming, swim lessons and events.
Reviews, prepares, or revises aquatics curriculum as necessary, structures classes for systematic progression and development of aquatic skills.
Manages registration and resolves participant concerns or questions regarding aquatics classes and programs.
Manages and oversees birthday party reservations, ensuring appropriate staffing and supplies.
Plans, prepares and makes recommendations for the annual budget for the aquatics center.
Builds and fosters a positive relationship with internal and external customers.
Plans and implements special events for the aquatic facilities and the department.
Recruit, hire, train, coach and supervise aquatics staff, including the Aquatics Specialist, pool attendants, birthday party hosts, lifeguards, water safety instructors and aquatics managers.
Develop staff training manuals and conduct in-services and ongoing training to ensure VMCC policies and best practices in aquatics policies and procedures are observed.
Identify appropriate coverage and schedule staff for activities, monitors schedule, approves sub requests and covers shifts as necessary.
Provides staff with class/rosters and schedules; emergency procedures; building and facility use policies and schedules; behavior and rules of conduct; safety and first aid procedures; and training materials.
Handles public questions, concerns or complaints regarding programs and services.
Provides training to promote high standards for efficient, polite, and quality customer service.
Monitors job performance and compliance with procedures, conduct staff performance reviews as needed.
Ensure compliance with City personnel policies and standards.
Monitors recordkeeping of licenses and certificates for aquatics staff, in accordance with city guidelines and procedures.
Collaborates with the Park & Recreation Department’s Communication Specialist on marketing and program informational materials.
Prepares program and registration information for brochures or other marketing materials (e.g., flyers, direct mailings, newsletters, educational brochures, and social media).
Ensures public calendars are updated and correct.
Attends relevant seminars and conferences and participates in professional associations to stay up to date in the field.
Acts as a city representative or liaison to community organizations and/or organizations.
Builds positive community partnerships with stakeholders.
Represents the city in a professional and positive manner through public speaking engagements, correspondence, events, and programs.
Keeps the Recreation Superintendent informed of significant issues or challenges impacting areas of responsibility.
Performs other duties of a comparable level or type, as apparent or assigned.